{"id":4171989,"url":"https://alion.io/job/precisely-principal-support-engineer-ibm-sterling-b2bi-data-integration","title":"Principal Support Engineer – IBM Sterling B2Bi & Data Integration","company":{"id":8626,"name":"Precisely","domain":"precisely.com","url":"https://alion.io/company/precisely","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EC2","optional":false},{"name":"Amazon Redshift","optional":false},{"name":"Amazon S3","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ChatGPT","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Db2","optional":false},{"name":"GCP","optional":false},{"name":"GitOps","optional":false},{"name":"Helm","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"LLM","optional":false},{"name":"OpenAI","optional":false},{"name":"OpenShift","optional":false},{"name":"Oracle","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Red Hat","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-11-12T14:04:57Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T15:00:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Precisely, we're not just building software - we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here - it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data - and help define what's possible - we'd love for you to apply!\nOverview:\nThe Principal Engineer (B2Bi / Data Integration) is a senior individual contributor and technical leader responsible for driving architectural decisions, platform reliability, and innovation across Precisely's Data Integration Suite (DIS) and IBM Sterling B2B Integrator (B2Bi) ecosystem. This role owns the intersection of cloud-native infrastructure (Kubernetes / OpenShift Container Platform), AI/ML-powered automation, and enterprise integration - providing deep technical leadership that is critical to both day-to-day operations and the long-term product roadmap. The ideal candidate brings rare, senior-level expertise and the ability to operate independently across disciplines.\nWhat you will do:\nServe as the primary technical owner for IBM Sterling B2Bi, Sterling File Gateway, and the broader Data Integration Suite - driving architecture, platform stability, and roadmap direction.\nLead the design, deployment, and operational excellence of containerized workloads on Kubernetes (K8S) and OpenShift Container Platform (OCP), including cluster lifecycle management, upgrades, and security hardening.\nChampion and deliver AI/ML-powered initiatives - including intelligent log analysis, anomaly detection, automated remediation, and operational analytics - using modern ML tooling and LLM-based workflows.\nDefine and enforce engineering best practices, coding standards, and architectural patterns across the team; provide technical guidance and mentorship to senior and mid-level engineers.\nCollaborate cross-functionally with product, support, and infrastructure teams to resolve high-complexity issues, drive root-cause analysis, and translate findings into durable platform improvements.\nLead capacity planning, performance tuning, and resiliency engineering for integration platforms across cloud (Azure, GCP, AWS) and hybrid environments.\nEvaluate and introduce emerging technologies; own proof-of-concepts and drive adoption of automation tooling across CI/CD pipelines, infrastructure-as-code, and monitoring stacks.\nPartner with customer-facing teams on critical escalations, providing authoritative technical guidance on B2Bi architecture, integration patterns, and platform best practices.\nProduce high-quality design documents, architectural decision records (ADRs), and technical runbooks for internal and external consumption.\nWhat we are looking for:\n5+ years of progressive experience in software/platform engineering, with significant tenure in enterprise integration and distributed systems.\nEducation: Bachelor's or Master's degree in Computer Science, Engineering, or a related field (equivalent demonstrated experience accepted).\nDeep, hands-on expertise with IBM Sterling B2B Integrator (B2Bi), Sterling File Gateway, and/or Global Mailbox - including installation, configuration, tuning, and advanced troubleshooting.\nProven ownership of Kubernetes (K8S) and OpenShift Container Platform (OCP) at scale - cluster administration, Operators, Helm, GitOps, and platform-level observability.\nPractical AI/ML experience: building or operationalizing ML pipelines, leveraging LLM-based tools (e.g., Claude, GitHub Copilot, OpenAI APIs) for engineering productivity, or delivering AI-powered operational capabilities.\nStrong command of UNIX/Linux administration (Red Hat Enterprise Linux, AIX, Solaris) and shell scripting.\nCloud platform expertise across at least two of: Azure, GCP, or AWS (EC2, S3, EMR, Redshift, or equivalents).\nDatabase proficiency: Oracle, SQL Server, DB2, Snowflake - including schema design, query tuning, and operational support.\nSolid grounding in networking and integration protocols: TCP/IP, HTTP/S, SFTP, AS2, SMTP, and EDI standards.\nExcellent written and verbal communication skills; able to convey complex technical topics clearly to both engineering and business audiences.\nDemonstrated ability to work autonomously, prioritize competing demands, and deliver in a fast-paced, distributed team environment.\nPrior experience serving as a senior technical escalation point or on-call incident commander.\nAI Skills / Knowledge\nDemonstrated ability to leverage AI-powered developer tools (e.g., Claude, GitHub Copilot, ChatGPT) to accelerate engineering, troubleshooting, and documentation workflows.\nExperience applying AI/ML techniques to log analysis, anomaly detection, and intelligent alerting in production environments.\nComfort designing or evaluating AI-augmented workflows as a first-class part of platform operations and engineering processes.\n\nApplication and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.\nThe personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice","description_format":"text","description_chars":6082,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Professional Services","Data Providers & Datasets"],"lifecycle":[{"event":"open","at":"2026-11-12T15:00:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T16:10:37Z"},"pay":null,"html_url":"https://alion.io/job/precisely-principal-support-engineer-ibm-sterling-b2bi-data-integration","json_url":"https://alion.io/job/precisely-principal-support-engineer-ibm-sterling-b2bi-data-integration.json","meta":{"generated_at":"2026-11-12T16:10:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33823,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8626},"rest":"https://alion.io/mcp/rest/get_company?id=8626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprecisely-principal-support-engineer-ibm-sterling-b2bi-data-integration"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprecisely-principal-support-engineer-ibm-sterling-b2bi-data-integration"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprecisely-principal-support-engineer-ibm-sterling-b2bi-data-integration"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/precisely-principal-support-engineer-ibm-sterling-b2bi-data-integration\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprecisely-principal-support-engineer-ibm-sterling-b2bi-data-integration"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4171989}},{"tool":"search_jobs","arguments":{"company":"precisely.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4171989},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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