{"id":2608596,"url":"https://alion.io/job/precision-today-customer-service-representative","title":"Customer Service Representative","company":{"id":4423569,"name":"Precision Today","domain":"precisiontoday.com","url":"https://alion.io/company/precisiontoday","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oak Brook, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T10:29:32Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T21:33:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nNow Hiring - Customer Service Representative\nPrecision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.\nWe are seeking a motivated and customer-focused Customer Service Representative to join our office team in Oakbrook, Illinois. This role is ideal for a professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service. The ideal candidate is an effective communicator, highly organized, and committed to creating a positive experience for every customer through scheduling, communication, and support.\nWhat You Will Do:\nAnswer incoming customer calls and provide exceptional customer service\nSchedule service appointments and coordinate technician dispatching\nRespond to customer inquiries regarding services, appointments, and account information\nMaintain accurate customer records and update information within company software systems\nConfirm appointments and communicate scheduling updates with customers\nAssist customers with service requests, concerns, and follow-up communications\nWork closely with technicians, dispatchers, and management to ensure a seamless customer experience\nHandle a high volume of inbound and outbound calls professionally and efficiently\nProcess customer information, service agreements, and other administrative documentation\nResolve customer concerns with professionalism and a solution-oriented approach\nSupport office operations and administrative tasks as needed\nMaintain a positive, professional attitude while representing the company\nWhat You Will Bring:\n2+ years of customer service, call center, dispatching, or administrative experience preferred\nStrong verbal and written communication skills\nExcellent customer service and problem-solving abilities\nAbility to multitask and remain organized in a fast-paced environment\nStrong attention to detail and accuracy when handling customer information\nProficiency with computers, Microsoft Office, and CRM or scheduling software\nAbility to work independently and collaboratively as part of a team\nProfessional appearance and positive, can-do attitude\nExperience with ServiceTitan, Nexstar, or similar home service software is a plus\nSuccessfully complete our screening process, including assessments, interviews, background checks, and drug screening\nBenefits:\nHealth Coverage:\nEmployer-paid medical, dental, and vision plan options\nInsurance:\nLife, AD&D, and long-term disability included; optional short-term and gap coverage\nSavings Accounts:\nFSA and HSA contribution options\nRetirement:\n401(k) available upon hire with employer match; Traditional and Roth options\nTime Off & Perks:\nPaid time off and holidays\nPaid parental leave\nGrowth and Training Opportunities:\nOngoing training and development\nPrecision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.\nPosted Min Pay Rate\nUSD $45,000.00/Yr.Posted Max Pay Rate\nUSD $55,000.00/Yr.","description_format":"text","description_chars":3213,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T10:29:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T23:57:27Z"},"pay":null,"html_url":"https://alion.io/job/precision-today-customer-service-representative","json_url":"https://alion.io/job/precision-today-customer-service-representative.json","meta":{"generated_at":"2026-10-15T23:57:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423569},"rest":"https://alion.io/mcp/rest/get_company?id=4423569"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprecision-today-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprecision-today-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprecision-today-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/precision-today-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprecision-today-customer-service-representative"}]}