{"id":1579909,"url":"https://alion.io/job/predicta-biosciences-client-services-specialist","title":"Client Services Specialist","company":{"id":3794745,"name":"Predicta Biosciences","domain":"predictabiosciences.com","url":"https://alion.io/company/predictabiosciences","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-30T20:45:47Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-26T06:17:06Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Description\nPredicta is building a molecular insights platform for blood cancer care. From a single blood sample, we generate longitudinal genomic and immune insights that help clinicians and researchers better understand disease biology, guide treatment decisions, and monitor disease evolution over time.\nThe Client Services Specialist is responsible for ensuring that all required patient, physician, and billing information associated with genomic testing orders is accurately collected, documented, and maintained within the NetSuite system.\nThis role serves as a key liaison between patients, physician offices, billing teams, and internal clinical laboratory staff to ensure that all necessary documentation, samples, and authorizations are received so genomic testing orders can proceed through the laboratory workflow.\nIn addition, this position will serve to assist in other matters such as quality assurance, operations and development of standard operating procedures.\nResponsibilities:\nAssist the clinical laboratory with processing incoming genomic test requisitions (paper and electronic) during accessioning. Verify that required signatures and consent documentation are present before processing orders\nReview and process incoming genomic testing requisitions received through electronic and paper-based channels.\nPerform detailed verification of patient consent forms, physician signatures, and supporting clinical documentation to ensure regulatory compliance and testing eligibility prior to laboratory accessioning.\nMaintain NetSuite by documenting all actions and records associated with testing orders and patient records (demographic, clinical, and contact information)\nMaintain accurate and comprehensive records within NetSuite by documenting order activity, patient demographics, clinical information, provider details, and communication history. Ensure data integrity to support operational efficiency and regulatory compliance.\nTrack key milestones including sample receipt, consent documentation, clinical notes, and requisition completion\nMonitor and manage testing workflows by tracking critical milestones including specimen receipt, collection documentation, clinical records review, order completion, and laboratory processing to ensure timely progression.\nServe as the primary point of contact for patients, guardians, and physician offices regarding genomic testing orders\nAct as a central liaison between patients, healthcare providers, and other external parties by responding to inquiries, providing status updates, resolving documentation issues and inconsistencies, facilitating efficient coordination of genomic testing services, and returning all final reports to the ordering physician.\nIdentify and report duplicate records, incorrect statuses, or incoming phone calls\nDocument all communications within NetSuite\nMonitor and fulfill requests for genomic sample collection kits\nCoordinate the distribution of genomic sample collection kits by processing requests, verifying shipping information, tracking inventory availability, and ensuring timely delivery to patients and healthcare providers.\nTrack sample return status and follow up with the courier and physician when samples have not been received\nProactively monitor specimen return activity, investigate delayed or missing shipments, communicate with courier services and provider offices, and implement follow-up actions to minimize testing delays.\nWork with 3rd party vendors that support kit manufacturing and shipping\nCollaborate with external vendors responsible for kit production and logistics to ensure service-level expectations are met.\nAssist QA in documenting any non-conformances or complaints\nSupport QA initiatives by documenting client complaints and non-conformance events, assisting with investigations, and continuous process improvement initiatives.\nEnsure patient information is handled in accordance with HIPAA and company privacy policies.\nEnsure that all final reports are accounted for with respect to cost and revenue.\nBuild kit assembly for each report sent.\nAdjust inventory for each report sent.\nRequirements\nRequired\nAssociate or bachelor’s degree in healthcare administration, life sciences, or related field (or equivalent experience)\n2+ years of experience in customer/client support, patient services, medical office administration, or healthcare operations\nStrong attention to detail and data accuracy\nExcellent communication and interpersonal skills\nAbility to manage multiple priorities\nUnderstand HIPAA regulations\nExperience working with electronic systems or CRM platforms\nExperience working with electronic health records (i.e. EPIC)\nExperience communication and collaborating with clinicians\nPreferred\nExperience in clinical laboratories, genetic testing, or diagnostic healthcare environments\nFamiliarity with NetSuite or similar ERP systems\nKnowledge of medical terminology and insurance verification processes\nExperience communicating with patients regarding insurance or billing matters\nExperience in quality assurance would be a plus\nLocation\nThis position is located in Somerville MA\nWhy Join Predicta Biosciences?\nThis is a unique opportunity to be part of a mission-driven team advancing precision diagnostics for hematologic cancers. You’ll play a key role in shaping the quality and performance of our clinical testing efforts and contribute directly to patient-impactful innovations.\nThe annual salary range for this position is $75,000-$95,000, with a 10% bonus opportunity. Base compensation is determined by factors such as experience, skills, education, qualifications, and geographic location. Actual compensation may vary, and new hires are typically not placed at or near the top of the range. Additional benefits include equity, flexible time off, a 401(k) plan, medical, dental, and vision coverage that is 90% paid by Predicta, and a partially company-funded HSA.","description_format":"text","description_chars":5929,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology"],"lifecycle":[{"event":"open","at":"2026-10-01T12:35:05Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.695,"p_room":0.55,"age_days":25,"expected_fill_days":21,"reasons":["conf:4","win:tail","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/predicta-biosciences-client-services-specialist","json_url":"https://alion.io/job/predicta-biosciences-client-services-specialist.json","meta":{"generated_at":"2026-10-26T08:53:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11824,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3794745},"rest":"https://alion.io/mcp/rest/get_company?id=3794745"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpredicta-biosciences-client-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpredicta-biosciences-client-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpredicta-biosciences-client-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/predicta-biosciences-client-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpredicta-biosciences-client-services-specialist"}]}