{"id":2383563,"url":"https://alion.io/job/pregis-it-manager-customer-experience","title":"IT Manager - Customer Experience","company":{"id":1804630,"name":"Pregis","domain":"pregis.com","url":"https://alion.io/company/pregis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":162000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2934},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-30T05:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-08T18:45:21Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Summary Statement\nThe IT Manager of Customer Experience partners with Marketing, Sales, and IT stakeholders to deliver and continuously improve digital capabilities that support customer engagement, commercial effectiveness, and business growth. The role translates business requirements and roadmap priorities into well-managed projects and reliable application solutions. Responsibilities include project delivery, requirements management, application lifecycle support, vendor coordination, budget tracking, and oversight of internal and external resources as assigned. The IT Manager helps ensure that CRM, CPQ, FSAM, mobile applications, data and analytics tools, and related sales and marketing technologies are adopted, supported, and delivering measurable business value. This role serves as a trusted technology partner and reports to the Vice President and CIO.\n\nRepresentative Duties\nPartner with Marketing, Sales, business process owners, and IT teams to clarify priorities, define measurable outcomes, and support the customer experience technology roadmap.\nTranslate business needs into clear requirements, solution options, delivery plans, and actionable work for internal teams and external partners.\nPlan and manage assigned projects, including scope, schedule, budget, resources, risks, dependencies, testing, communication, and implementation readiness.\nCoordinate the day-to-day delivery and support of CRM, CPQ, CMS, mobile, data and analytics, and other applications supporting marketing and sales functions.\nLead requirements gathering, process analysis, solution design coordination, testing, and business acceptance activities.\nMonitor application performance, service levels, incidents, enhancement requests, technical debt, and vendor commitments; escalate material risks and issues appropriately.\nRecommend and implement improvements to applications, operating procedures, controls, documentation, and digital delivery practices.\nSupport change management, communications, training, and adoption activities to help business teams realize expected value from new capabilities.\nManage assigned vendors and contractors, including work quality, deliverables, costs, and adherence to company standards.\nDevelop effective working relationships across the business and provide clear status reporting, decision support, and issue resolution to stakeholders.\nCoach and coordinate team members or project resources as assigned, promoting accountability, collaboration, and continuous improvement.\nSupport governance, security, data privacy, architecture, and compliance requirements throughout the solution lifecycle.\n\nRequirements and Experience\nBachelor's degree in business, engineering, computer science, information systems, or a related field; equivalent relevant experience may be considered.\n7 to 10 years of progressive experience in information technology, business applications, digital solutions, or a related discipline.\n3 to 5 years of experience leading projects, workstreams, vendors, or technical and functional resources.\nPractical experience with enterprise platforms such as SAP (S/4HANA, Sales Cloud, FSAM, CPQ, and Commerce Cloud0, content management, mobile applications, integration technologies, and data and analytics tools.\nDemonstrated project management capabilities, including delivery across multiple business and technology stakeholder groups.\nExperience with requirements gathering, process mapping, solution evaluation, testing, implementation, and post-launch support.\nStrong written and verbal communication skills, with the ability to explain technology concepts to technical and nontechnical audiences.\nStrong analytical, organizational, and critical thinking skills, with the ability to manage competing priorities and meet commitments in a dynamic environment.\nSound professional judgment, personal integrity, and the ability to influence decisions without relying solely on formal authority.\nExperience supporting adoption of standardized or global business processes and systems.\nExperience contributing to technology-enabled business changes, including communications, training, and user adoption.\nBusiness acumen in manufacturing, commercial, customer service, or operations environments is preferred.\nExperience managing software vendors, service providers, contracts, or project budgets is preferred.\nAbility to travel occasionally as business needs require.\nAvailability outside normal business hours may be required for critical implementations, incidents, or project deadlines.\nCompensation\n\nThe listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis’ total compensation package. The base pay range for this role is estimated to be $150,000 to $180,000, depending on experience and skills.\n\nCompensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis.\n\n#corp1","description_format":"text","description_chars":5177,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Packaging & Labeling","Packaging Design"],"lifecycle":[{"event":"open","at":"2026-10-12T19:50:25Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.726,"p_room":0.36,"age_days":70,"expected_fill_days":43,"reasons":["conf:3","win:tail","crowd:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/pregis-it-manager-customer-experience","json_url":"https://alion.io/job/pregis-it-manager-customer-experience.json","meta":{"generated_at":"2026-11-08T19:42:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41211,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804630},"rest":"https://alion.io/mcp/rest/get_company?id=1804630"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpregis-it-manager-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpregis-it-manager-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpregis-it-manager-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pregis-it-manager-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpregis-it-manager-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2383563}},{"tool":"search_jobs","arguments":{"company":"pregis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2383563},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}