# IT Manager - Customer Experience

Summary Statement The IT Manager of Customer Experience partners with Marketing, Sales, and IT stakeholders to deliver and continuously improve digital capabilities that support customer engagement, commercial effectiveness, and business growth. The role translates business requirements and roadmap priorities into well-managed projects and reliable application solutions. Responsibilities include project delivery, requirements management, application lifecycle support, vendor coordination, budget tracking, and oversight of internal and external resources as assigned. The IT Manager helps ensure that CRM, CPQ, FSAM, mobile applications, data and analytics tools, and related sales and marketing technologies are adopted, supported, and delivering measurable business value. This role serves as a trusted technology partner and reports to the Vice President and CIO. Representative Duties Partner with Marketing, Sales, business process owners, and IT teams to clarify priorities, define measurable outcomes, and support the customer experience technology roadmap. Translate business needs into clear requirements, solution options, delivery plans, and actionable work for internal teams and ex

- **Id**: 2383563
- **Url**: <https://alion.io/job/pregis-it-manager-customer-experience>
- **Role**: Leadership
- **Role family**: Leadership
- **Seniority**: lead
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Chicago, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 7
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-30T05:00:00Z
- **Employer posted date**: 2026-10-12
- **Last verified at**: 2026-11-08T18:45:21Z
- **Board verified**: yes
- **Days open**: 70
- **Description format**: text
- **Description chars**: 5177
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Manufacturing, Packaging & Labeling, Packaging Design

## Company

- **Id**: 1804630
- **Name**: Pregis
- **Domain**: pregis.com
- **Url**: <https://alion.io/company/pregis>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Dayforce

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 43
- **Computed at**: 2026-11-08T05:47:12Z

## Salary estimate

- **Min usd**: 67000
- **Max usd**: 162000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 2934

## Trust

- **Level**: ok
- **Days open**: 70

## Requirements

- **Experience years min**: 7
- **Management years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-10-12T19:50:25Z

## Liveness

- **Score**: 26
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.726
- **P room**: 0.36
- **Age days**: 70
- **Expected fill days**: 43
- **Reasons**: conf:3, win:tail, crowd:brand
- **Computed at**: 2026-11-08T05:47:12Z

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[Page](https://alion.io/job/pregis-it-manager-customer-experience) · [JSON](https://alion.io/job/pregis-it-manager-customer-experience.json)

Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.