{"id":4269729,"url":"https://alion.io/job/premera-manager-vendor-operations","title":"Manager, Vendor Operations","company":{"id":18095,"name":"Premera","domain":"premera.com","url":"https://alion.io/company/premera","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-14T05:58:10Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mountlake Terrace, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":101900,"max":173200,"currency":"USD","period":"year","gross":null,"usd_annual":173200},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T17:25:20Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T00:56:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Workforce Classification:\nHybridJoin Our Team: Do Meaningful Work and Improve People’s Lives\nOur purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.\nPremera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.\nLearn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/.\nAre you a strategic operations leader who thrives on turning complex partnerships into measurable results? As Manager of Vendor Operations, you will lead the performance and governance of our Contact Center’s strategic partners, leading critical work transitions from readiness through stabilization while ensuring high-quality, compliant, and cost-effective service. You will lead a high-performing team, partner across the enterprise, manage key escalations, and drive accountability for supplier performance, financial outcomes, and continuous improvement. You will also have a key voice in readiness-based transition decisions that help shape our operational success. Some travel is required.\n What you will do:\nProvide operational oversight and guidance to the Contact Center’s strategic partners by setting performance expectations, monitoring results, and conducting regular reviews; including the vendor governance cadence (scorecards, KPIs/SLAs, escalation pathways).\nDesign and manage the governance and readiness framework for work transitions, and coordinate with the business to execute them.\nLead people management for the Partner Management Team, including hiring, talent development, succession planning, and performance calibration; coach staff to build capability.\nPartner with Workforce Management to align vendor capacity, staffing, schedules, and ramp plans with forecasted demand, and hold vendors accountable to staffing models.\nServe as primary liaison among internal teams, vendors, business units, and external stakeholders; manage escalations with executive-ready communication.\nManage vendor financials, including budget planning, invoice validation, cost adherence, and cost optimization.\nPartner with Strategic Sourcing/Procurement and Legal on contract lifecycle activities (SOWs, change control, renewals, SLA/penalty recommendations) to ensure operational requirements are reflected in agreements.\nIdentify process gaps and implement best practices to improve efficiency and quality, including standardization, Lean, and automation.\nEnsure vendor audit readiness by validating controls, evidence retention, and corrective action plans with Compliance, Privacy, and Security.\nMaintain business continuity and risk mitigation plans for offshore operations, including vendor dependency risk and stabilization criteria.\nOther duties as assigned.\nWhat you will bring:\nBachelor’s degree in business, operations, management, or related field OR 4 years equivalent related experience (Required), and:\n5 years of progressively responsible operations experience including 3 years of people leadership, including managing programs, processes, or operational workflows; and leading teams, including performance management and development (Required).\n2 years demonstrated experience managing external vendor based and/or globally distributed teams, including vendor relationship management, performance oversight, issue escalation, and contract compliance support (Required).\nExperience managing external or third-party vendor operations in a highly regulated environment.\nHealth insurance and/or operations experience, including work in a highly regulated environment.\nDemonstrated experience developing and leading vendor governance practices (scorecards, KPI/SLA management, and escalation frameworks) and facilitating monthly/quarterly business reviews.\nExperience leading process improvement, operational transformation, and/or automation initiatives.\nExperience leading large scale work transitions and change management, including defining readiness criteria, approving transition gates, and validating stabilization metrics post-transition.\nExperience partnering with Workforce Management on forecasting, staffing models, capacity planning, ramp readiness, and skill coverage to ensure vendor delivery meets demand and contractual commitments.\nExperience supporting system implementations, UAT, operational transformations, and leading cross-functional work (Operations, IT, Finance, Compliance/Legal) to support operational readiness and/or work transitions.\nWhat you will gain:\nStrategic partnership leadership: Turn vendor relationships into high-performing strategic partnerships by designing governance frameworks, scorecards, and business reviews that drive real results.\nTransformation and change leadership: Lead complex, readiness-based work transitions from start to finish, a highly sought-after skill set for leaders shaping the future of operations.\nFinancial and commercial acumen: Sharpen your business instincts through budget ownership, cost optimization, and hands-on partnership with Procurement and Legal on contracts and service agreements.\nExecutive influence and cross-functional collaboration: Build your presence with senior leaders through executive-ready communication, high-stakes escalation management, and partnerships across Operations, IT, Finance, Compliance, and Legal.\nPremera total rewards\nOur comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:\nMedical, vision, and dental coverage with low employee premiums.\n\nVoluntary benefit offerings, including pet insurance for paw parents.\n\nLife and disability insurance.\n\nRetirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.\n\nWellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.\n\nGenerous paid time off to reenergize.\n\nLooking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.\n\nEmployee recognition program to celebrate anniversaries, team accomplishments, and more.\n\nFor our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.\nCommuter perks make your trip to work less impactful on the environment and your wallet.\n\nFree convenient on-site parking.\n\nSubsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.\n\nParticipate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.\n\nOur complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.\n\nNeed a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.\n\nEqual employment opportunity/affirmativeaction:\nPremera is an equal opportunity/affirmativeaction employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.\nIf you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at  or via phone at 425-918-4785.\nThe pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.\nThe salary range for this role is posted below; we generally target up to and around the midpoint of the range.\n National Plus Salary Range:\n$101,900.00 - $173,200.00*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.\nWe’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. 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