{"id":2207149,"url":"https://alion.io/job/premera-software-development-engineer-iii-microsoft-dynamics-365","title":"Software Development Engineer III, Microsoft Dynamics 365","company":{"id":18095,"name":"Premera","domain":"premera.com","url":"https://alion.io/company/premera","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mountlake Terrace, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":111900,"max":190200,"currency":"USD","period":"year","gross":null,"usd_annual":190200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"OpenAI","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-07-13T00:00:00Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-10-12T18:41:00Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"Workforce Classification:\nHybridJoin Our Team: Do Meaningful Work and Improve People’s Lives\nOur purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.\nPremera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.\nLearn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/.\nAs a Software Development Engineer III, you will analyze, design, code, test, maintain, debug, and modify software, applications, packaged applications, and systems for local, networked, web, mobile or cloud based technologies generally in an agile team environment.\nThis is a hybrid role located on our campus in Mountlake Terrace, Washington.\nWhat you’ll do:\nDesign, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).\n\nSupport integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.\n\nBuild and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.\n\nOptimize performance, usability, and automation for CSR call, chat, and email flows.\n\nEnable AI-driven experiences through virtual agents, case summarization, and intelligent routing.\n\nMonitor, troubleshoot, and improve reliability and adoption of D365 features.\n\nConfer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.\n\nAnalyze moderate risk business needs to determine solutions. Design solutions on various platforms by studying requirements and information needs.\n\nTranslate moderately complex system requirements into code using multiple programming languages and/or tools. Develop and modify code and system set-up based on program specifications. Apply CICD (Continuous Integration/Continuous Deployment).\n\nPerform testing using both unit testing and test automation and document test results. Participate in testing associated with cross-functional project team efforts.\n\nProduce appropriate technical documentation and notifications for changes to production systems or fixes to production problems. Create SDLC (Software Development Lifecycle) artifacts.\n\nAnalyze and resolve moderate risk production problems related to assigned applications. Includes performance tuning, technical troubleshooting, debugging, call-rotation, and root cause analysis.\n\nSupport project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met. Begin to provide feedback to peers on designs.\n\nProvide input to standardization of IT processes and ensure application of IT standard processes and requirements.\n\nParticipate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.\n\nWhat you’ll bring:\nRequired Qualifications\nBachelor’s Degree in Computer Science, Information Systems, or a related field.\n\n(5) years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.\n\n(5) years of any D365 experience.\n\nProficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.\n\nExperience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.\n\nExperience with data surfacing strategies like PCF, custom pages, and virtual entities.\n\nStrong understanding of CRM user experience and designing for front-line support teams.\n\nAbility to work cross-functionally in agile or hybrid project environments.\n\nExposure to cloud solutions.\n\nPrevious experience in an agile environment.\n\nPreferred Qualifications\n(5) years of experience as a Dynamics 365/Power Platform Engineer, with a focus on customer service.\n\nFamiliarity with telephony integrations (preferably Genesys Cloud CX).\n\nKnowledge of Azure Services such as Azure Service Bus, Azure Fabrics, and Synapses to extend and integrate Dynamics 365 capabilities.\n\nFamiliarity with Azure OpenAI, RAG architecture, or other AI-enhanced CRM tools.\n\nKnowledge of license tiers and optimization (e.g., Enterprise vs. Professional).\n\nExperience using and creating automated test tools.\n\nExperience in the healthcare industry or a highly regulated environment.\n\nKnowledge, Skills, and Abilities\nDemonstrated ability to use technology to solve business problems.\n\nProficient application of systems coding and development tools, techniques, and practices.\n\nDesire and ability to continually improve technical skills.\n\nGood written and verbal communication skills and effective listening skills.\n\nPhysical Requirements\nThe following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:\nThis is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.\n\nThis role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone.\n\nPremera total rewards\nOur comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:\nMedical, vision, and dental coverage with low employee premiums.\n\nVoluntary benefit offerings, including pet insurance for paw parents.\n\nLife and disability insurance.\n\nRetirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.\n\nWellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.\n\nGenerous paid time off to reenergize.\n\nLooking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.\n\nEmployee recognition program to celebrate anniversaries, team accomplishments, and more.\n\nFor our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.\nCommuter perks make your trip to work less impactful on the environment and your wallet.\n\nFree convenient on-site parking.\n\nSubsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.\n\nParticipate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.\n\nOur complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.\n\nNeed a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.\n\nEqual employment opportunity/affirmativeaction:\nPremera is an equal opportunity/affirmativeaction employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.\nIf you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at  or via phone at 425-918-4785.\nThe pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.\nThe salary range for this role is posted below; we generally target up to and around the midpoint of the range.\n National Plus Salary Range:\n$111,900.00 - $190,200.00*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.\nWe’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. 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