{"id":3218924,"url":"https://alion.io/job/premier-egypt-trainer-station-staff","title":"Trainer Station Staff","company":{"id":4471957,"name":"Premier Egypt","domain":"premieregypt.com","url":"https://alion.io/company/premier-egypt","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Education","role_family":"Education","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-25T01:49:50Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-25T09:47:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The role:\nThe Trainer Station Staff is responsible for designing, delivering, and evaluating training programmes for all station personnel, including station masters, controllers, ticketing agents, customer service representatives, and assistants. This role ensures that station staff are equipped with the knowledge, skills, and competencies required to operate safely, deliver exceptional customer service, adhere to operational standards, and respond effectively to routine and emergency situations.\nYour responsibilities:\n Develop and deliver training programmes for station staff, ensuring their proficiency in providing exceptional high-speed rail services.\nCreate training materials, including presentations, handouts, and job aids, to support the learning process.\nConduct classroom and on-the-job training sessions on safety procedures, customer service, emergency protocols, and company policies.\nAssess station staff performance through observations, simulations, and assessments, providing feedback and coaching for continuous improvement.\nCollaborate with subject matter experts and stakeholders to ensure training content is accurate, up to date, and aligned with operational standards.\nStay updated on industry trends, best practices, and regulatory requirements to incorporate them into training programmes.\nSupport the development and implementation of operational systems and processes to enhance efficiency and effectiveness.\nAssist in evaluating and selecting training tools, technologies, and resources to improve the learning experience.\nFoster a positive learning environment that encourages employee engagement, motivation, and professional growth.\nMaintain training records, documentation, and reports to track attendance, progress, and training outcomes.\nYour profile/ qualifications:\n Bachelor's degree or MBA in a relevant field, such as Education, Hospitality, or Transportation.\nMinimum of 3 years of experience in training and development, preferably in the transportation industry or a related field.\nProven knowledge of compliance requirements related to station or train attendant operations and regulations.\nCertification in adult training and development.\nKnowledge of train operations, customer service standards, safety protocols, and emergency procedures.\nExperience in developing, implementing, updating, and monitoring operational systems to improve efficiency and effectiveness.\nGood understanding of passenger railway business operations or equivalent industry knowledge, with the ability to analyze and provide recommendations.\nAbility to work under pressure in a fast-paced, start-up environment while managing multiple priorities and meeting challenging deadlines.\nStrong interpersonal skills, client orientation, and ability to work effectively in diverse and intercultural teams.\nProficiency in MS Office and relevant IT systems; fluent written and spoken English and Arabic.\nGeneral Information:\nDB-El Sewedy Railway Operation Egypt is committed to providing equal employment opportunities and welcomes applications from all qualified candidates, regardless of gender, age, nationality, religion, disability, marital status, or any other characteristic protected by law. 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