{"id":3665064,"url":"https://alion.io/job/premier-inc-technical-account-manager","title":"Technical Account Manager","company":{"id":1812452,"name":"Premier Inc","domain":"premierinc.com","url":"https://alion.io/company/premierinc-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T02:14:29Z","employer_posted_date":null,"last_verified_at":"2026-11-03T02:14:29Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Technical Account ManagerWhat you will be doing:The Technical Account Manager (TAM) manages a portfolio of customers who have implemented our Enterprise Analytic technology solutions with the goal of increasing product usage, expansion and overall adoption to ensure member value. This position is an integral part of Premier’s long -term relationship with its customers. The efforts put forth by this person will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, TAM’s will work with internal Premier technical business units to ensure customer needs are being met in a timely manner. To succeed in this role, this person must have an intense focus on customer value with strong influence abilities.\nKey ResponsibilitiesResponsibility #1\nDevelop strong customer relationships that enable Premier to become a trusted advisor to our customers.\nExecute programs to ensure that Premier is fully aware of the customer's adoption level, value realization, and overall satisfaction with the enterprise technology solution(s).\nResponsibility #2\nCollaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion.\nCollaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities.\nResponsibility #3 \nProvide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations.\nResponsibility #4\nDevelop strong technical understanding of all Enterprise Analytic products.\nResponsibility #5 \nWork with the product management and product development organization to channel client feedback and solutions into future releases of the product(s).\nRequired QualificationsWork Experience:\nYears of Applicable Experience - 5 or more yearsEducation:\nHigh School Diploma or GED (Required)Preferred QualificationsSkills:\n • Program management experience\n • Technology experience • Healthcare analytics/data experience\n • Able to support Premier customers during their working hours.\n • High level knowledge of enterprise IT organizational, business, and technical environments\n • Understanding of enterprise software implementation practices\n • Enthusiastic personality and self-starter with an ability to identify areas for improvement.\n • Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.\n • Strong analytical skills, detail-oriented, persistent, and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes.\n • Excellent oral and written English communication skills.\n • Willingness to travel; travel could be up to 10-25% depending on location of customers.\n • Preferred Qualifications\n • Relevant Experience to include:\n • Able to support Premier customers during their working hours.\n • High level knowledge of enterprise IT organizational, business, and technical environments\n • Understanding of enterprise software implementation practices\n • Minimum of 5 years of IT customer service experience / strong customer focus\n • Minimum of 5 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience\n • Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams\n • Enthusiastic personality and self-starter with an ability to identify areas for improvement.\n • Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.\n • Strong analytical skills, detail-oriented, persistent, and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes.\n • Excellent oral and written English communication skills.\n • Willingness to travel; travel could be up to 10-25% depending on location of customers.\n • Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success.\nExperience:\n • Able to support Premier customers during their working hours.\n • High level knowledge of enterprise IT organizational, business, and technical environments\n • Understanding of enterprise software implementation practices\n • Minimum of 5 years of IT customer service experience / strong customer focus\n • Minimum of 5 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience\n • Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams\n • Enthusiastic personality and self-starter with an ability to identify areas for improvement.\n • Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.\n • Strong analytical skills, detail-oriented, persistent, and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes.\n • Excellent oral and written English communication skills.\n • Willingness to travel; travel could be up to 10-25% depending on location of customers.\n • Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success.\nAdditional Job Requirements:\n\nRemain in a stationary position for prolonged periods of time\n\nBe adaptive and change priorities quickly; meet deadlines\n\nAttention to detail\n\nOperate computer programs and software\n\nAbility to communicate effectively with audiences in person and in electronic formats. \n\nDay-to-day contact with others (co-workers and/or the public)\n\nMaking independent decisions\n\nAbility to work in a collaborative business environment in close quarters with peers and varying interruptions\n\nWorking Conditions: RemoteTravel Requirements: Travel 1-20% within the USPhysical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $90,000 - $150,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.Qualified full-time and part-time employees also receive access to the following benefits:\n\nHealth, dental, vision, life and disability insurance\n\n401k retirement program\n\nPaid time off\n\nParticipation in Premier’s employee incentive plans\n\nTuition reimbursement and professional development opportunities\n\nPremier at a glance:\nGranted World's Most Ethical Companies, Ethisphere, 2008-2026\n\nNamed U.S. News & World Report, Best Companies to Work For (2023, 2024, 2025)\n\nAccredited by Forbes: America’s Best Management Consulting Firms 2024-2025\n\nGiven Modern Healthcare Best in Business Awards: Consultants- Healthcare Management\n\nAwarded Cigna Workforce Designation Gold Level Recipient (2016,2017,2019,2020,2021,2022,2023,2025)\n\nFor a listing of all of our awards, please visit the Awards and Recognition section on our company website.\nEmployees receive:\nPerks and discounts\n\nAccess to on-site and online exercise classes\n\nPremier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.\nPremier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.\n\nPremier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to or contact Premier Recruiting at 704.357.0022.\n\nPersonal Information submitted will be processed in accordance with Premier's Employee and Job Applicant Privacy Notice, which includes additional information about your privacy rights.\nOriginally posted on Himalayas","description_format":"text","description_chars":9848,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-11-03T05:29:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":38,"reasons":["seen:5","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/premier-inc-technical-account-manager","json_url":"https://alion.io/job/premier-inc-technical-account-manager.json","meta":{"generated_at":"2026-11-08T15:12:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1812452},"rest":"https://alion.io/mcp/rest/get_company?id=1812452"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpremier-inc-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpremier-inc-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpremier-inc-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/premier-inc-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpremier-inc-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3665064}},{"tool":"search_jobs","arguments":{"company":"premierinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3665064},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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