{"id":3280442,"url":"https://alion.io/job/premier-roofing-it-operations-manager","title":"IT Operations Manager","company":{"id":684862,"name":"Premier Roofing","domain":"premier-roofing.com","url":"https://alion.io/company/premier-roofing","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glendale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Cloudflare","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-25T16:13:53Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-30T00:49:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Premier Roofing has about 140 employees and a seasonal field workforce of sales contractors, so the number of people we support runs from about 200 to 320 through the year. You'll own the platforms they all depend on: the network at every location, identity and access, device management, phones, security and our cloud and web infrastructure.\nMost of your time goes to systems work, escalations and projects. You'll also lead IT support, from the help desk to onboarding, and work in the queue yourself when it's busy. You'll report to the Head of Technology and work alongside an Applications Administrator, who runs our CRM and ERP, and an AI Automation Engineer.\nThis role fits an experienced generalist who likes owning problems end to end, writes things down, and is comfortable being the senior technical person in the room.\nWhat You'll Do:\nRun IT operations day to day: set priorities, own help desk response targets and ticket metrics, and run the on-call schedule.\nLead IT support, including the help desk and onboarding: work the queue hands-on when needed, take escalations, cover after-hours on-call.\nSet up and run standard IT processes: incident, request and change handling, and the asset lifecycle from purchase and deployment through recovery and disposal, including license counts and renewal dates.\nManage our key IT vendors, including Granite, MetTel, RingCentral, our security provider and hardware vendors: the day-to-day relationship, escalations, and renewal recommendations for the Department Head to approve.\nDraft and maintain IT policies and a yearly infrastructure plan for the Head of IT/BI to approve, and report monthly on IT operations.\nRun the network at all 14 locations, including firewalls, switches, Wi-Fi, Tailscale remote access and internet service through Granite, and lead the IT side of branch openings, moves and closures, from network and Kisi door access to on-site setup.\nAdminister Google Workspace, our primary platform: tenant settings, security policies, SSO, MFA, groups and privileged accounts. Support Microsoft 365 and Entra ID as we phase them out.\nOwn device management in MaaS360 for Windows and Mac laptops and a fleet of 200+ iPads and Android devices: policies, compliance, app deployment and the standard laptop build. Work with MetTel on device logistics as the field workforce ramps up and down each season.\nOwn security operations: Huntress, vulnerability scanning, security awareness training, and incident response, working with our security provider.\n Run our phone, web and cloud services: RingCentral numbers and call flows, Cloudflare DNS and domains, email authentication (SPF, DKIM and DMARC), website hosting, SSL, backups and uptime, and AWS account security and cost monitoring.\nAutomate onboarding and offboarding from Rippling into Google Workspace, MaaS360 and RingCentral, and run quarterly access reviews.\nKeep runbooks, network documentation and the disaster recovery plan current.\nWhat You'll Bring:\nRequired:\n5+ years in IT systems administration, including time as a senior or lead IT person at a small or mid-sized company\nHands-on experience with firewalls, switches and Wi-Fi across multiple sites\nDeep Google Workspace administration experience\nMobile device management at scale; MaaS360 is a plus, but Intune, Jamf or similar counts\nSecurity fundamentals: endpoint protection, patching, MFA and SSO, backups and incident response\nExperience leading or mentoring at least one person, and managing vendor relationships and escalations\nComfortable running a help desk queue while carrying project work, covering after-hours on-call, and traveling to branches on rare occasions\nClear writing for documentation, and plain-language communication with non-technical people\nNice to have:\nExperience with RingCentral, Rippling, Zendesk, Kisi, Cloudflare, Azure, or AWS\nWorking knowledge of Microsoft 365 and Entra ID\nScripting or automation in PowerShell, Python or Google Apps Script\nExperience in construction, field services or another business with a seasonal workforce\nExperience writing IT policies or an infrastructure roadmap\n\nWhat You'll Get:\n Competitive Salary (commensurate based on experience)\nFull benefits package - medical, dental, and vision insurance\n Unlimited PTO * (we trust adults to manage their time)\n 401(k) 50% match up to 5%\nPremier-provided apparel to represent the brand with pride\nCorporate Bonus (based on company EBIT performance)","description_format":"text","description_chars":4445,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction"],"lifecycle":[{"event":"open","at":"2026-10-26T16:13:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/premier-roofing-it-operations-manager","json_url":"https://alion.io/job/premier-roofing-it-operations-manager.json","meta":{"generated_at":"2026-10-30T03:06:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4099,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684862},"rest":"https://alion.io/mcp/rest/get_company?id=684862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpremier-roofing-it-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpremier-roofing-it-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpremier-roofing-it-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/premier-roofing-it-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpremier-roofing-it-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3280442}},{"tool":"search_jobs","arguments":{"company":"premier-roofing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3280442},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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