# Customer Experience Manager

Prenetics (NASDAQ: PRE) is a leading health sciences company with a focus on consumer health. The company went public on NASDAQ in 2022 and continues to pioneer innovative solutions in consumer health. IM8 is our newest venture, a next-generation health and wellness brand co-founded with global icon David Beckham. Launched in 2024, IM8 has become one of the fastest-growing supplement brands in the world within just six months. Role OverviewThe Customer Experience Manager will lead IM8’s global frontline CX operation and play a key role in designing the next stage of our service model as we scale. This role owns the Service Delivery pillar within Customer Experience — overseeing team performance, service quality, operational infrastructure, and frontline retention impact — while helping evolve what “premium wellness service” means at IM8. We are looking for a leader who can both operate within structure and contribute to building it. Someone who sees CX not just as execution, but as a strategic lever for retention, loyalty, and long-term growth. Key Responsibilities1. Global Team Leadership Lead and develop a 10+ global team across multiple time zones (with planned expansion) Estab

- **Id**: 3953334
- **Url**: <https://alion.io/job/prenetics-customer-experience-manager>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: inferred
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T04:01:18Z
- **Last verified at**: 2026-11-09T04:01:18Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4795
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Diagnostic Tests & IVD, Genomics & Genetic Testing

## Company

- **Id**: 180418
- **Name**: Prenetics
- **Domain**: prenetics.com
- **Url**: <https://alion.io/company/prenetics>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Technologies

- **Shopify** — Optional: yes
- **Zendesk** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-09T05:28:10Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 27
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.