{"id":3604166,"url":"https://alion.io/job/prepay-power-billing-operations-specialist","title":"Billing Operations Specialist","company":{"id":2122623,"name":"Prepay Power","domain":"prepaypower.ie","url":"https://alion.io/company/prepaypower","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":44666},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-02T10:24:26Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T00:38:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Department: Billing \nLocation: Hybrid - Sandyford, Dublin 18 \nSalary: €40,000 OTE \nBilling Operations Specialist\nWe are seeking a highly motivated and detail-oriented Billing Operations Specialist to join our team. Reporting to the Commercial Billing and RA Manager, the successful candidate will play a crucial role in ensuring accurate billing processes, handling data analysis, resolving billing issues, and supporting the overall operational efficiency of the billing cycle. As part of the operations team, you will work closely with other departments, including customer service, sales & finance to provide timely and precise billing information while adhering to industry standards and regulations.\nKey Responsibilities:\nBilling Cycle Management:\nSupport the end-to-end billing process for Yuno’s commercial customers, ensuring accuracy, timeliness, and completeness.\nReview and verify usage data, tariff structures, and customer accounts to generate accurate invoices and deliver internal audit and quality control activities.\nCoordinate with the IT department, Software providers and other teams to resolve system issues and ensure smooth integration of billing data.\nData Analysis and Reporting:\nAnalyze customer usage patterns, billing discrepancies, and performance metrics to identify trends and anomalies.\nPrepare regular and ad hoc reports to monitor billing accuracy, revenue recognition, and performance against KPIs.\nConduct regular audits of billing records, invoices, and customer accounts to identify discrepancies or anomalies.\nAssist in the preparation of financial reports for internal stakeholders and external auditors.\nDiscrepancy Resolution:\nInvestigate and resolve billing discrepancies, discrepancies between customer data, usage, and rates.\nRespond to customer inquiries and complaints regarding billing issues, ensuring prompt and clear communication.\nWork with cross-functional teams, including customer service and finance, to resolve complex billing disputes.\nProcess Improvement:\nAnalyse processes, systems, and data to identify areas of improvement and implement corrective actions.\nRecommend and assist in the implementation of system or procedural changes to optimize billing operations.\nParticipate in continuous improvement initiatives and collaborate with IT teams to enhance billing systems.\nRequired Skills and Qualifications:\nBachelor’s degree in a numerate field. Other relevant certifications are a plus.\nAt least 2-3 years of experience in a billing operations or analyst role, preferably within the energy or utility industry.\nFamiliarity with energy pricing models, tariff structures, and energy billing platforms.\nExcellent analytical, problem-solving, and troubleshooting skills.\nHigh attention to detail with the ability to work efficiently under tight deadlines.\nProficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.).\nProficiency in data analysis tools (e.g. SQL) to manipulate and analyse complex data sets.\nStrong communication skills and the ability to collaborate with cross-functional teams.\nAbility to adapt to a fast-paced environment and manage multiple tasks effectively.\nAbility to adapt to changing industry trends and regulatory requirements.\nBenefits\nCompetitive salary and bonus structure\nPrivate Pension Contribution Scheme with Zurich Life\nDiscounted Health Insurance - Group Scheme with Laya Healthcare\nEmployee Assistance Program provided by TELUS Health\nFree Online GP Services via Webdoctor.ie\nExcellent career progression opportunities in a growing company with strong market presence\nFast-paced, friendly team environment\nContinuous training and development\nAnnual leave that increases with service\nExclusive Employee Discount\nActive CSR, Wellness, and Social initiatives plus great social events\nRefer-a-Friend Scheme\nTaxSaver Travel Tickets & Bike-to-Work Scheme\nAbout PrepayPower\nPrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.\nPrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.\nCustomer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.\nWhy work at PrepayPower\n\nRanked as a top employer for seven consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.\nPrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.\nPrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.\nJoin us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.\nPrivacy \nBy applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. 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