{"id":2119686,"url":"https://alion.io/job/preply-customer-support-agent-remote-ukraine-based","title":"Customer Support Agent Remote (Ukraine-based)","company":{"id":181313,"name":"Preply","domain":"preply.com","url":"https://alion.io/company/preply","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":55,"ghost_share":0,"stale_share":0.873,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-20T07:40:13Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T22:08:58Z","board_verified":true,"closed_at":null,"days_open":203,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":202},"description":"We power people’s progress.\nAt Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.\nWe’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.\nEvery Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.\nOur impact in one sentence:\nTo guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.\nAt least 5 reasons to join our Customer Support Squad\nOur international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by experienced managers from world top-notch companies (Booking, Uber).\n\nFlexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you’ll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest.\n\nTo make your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success.\n\nNo calls-only written communication via chats, emails, and social.\n\nWe have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.\n\nWhat you'll be doing\nAnswer customers’ questions and resolving any issues that they may be facing;\n\nIdentify problem areas and flagging them to the concerned team;\n\nEnsure customer satisfaction, and work on collecting and tracking user's feedback;\n\nWork closely with the product teams to resolve issues and share customer feedback;\n\nWhat you need to succeed\nPrevious experience providing support through live chats\n\nFluency in English\n\nStrong technical and analytical skills;\n\nAbility to provide proactive and innovative solutions;\n\nOutstanding written and verbal skills;\n\nAbility to understand customer's needs;\n\nAbility to work in teams;\n\nA customer-centric, empathetic mindset with excellent listening skills;\n\nAn ability to focus on what counts, creating simple solutions to deliver fast results;\n\nA passion for learning and desire for self-improvement.\n\nComputer with i5 or i7 processor, 16GB RAM, 256 GB SSD\n\nInternet connection of at least 30mbs\n\nCandidates must be based in Ukraine\nLocation eligibility: This role is open to candidates located in Ukraine in locations where we can legally hire/contract and where our hiring provider supports onboarding. Unfortunately, we’re unable to proceed with candidates based in restricted territories.\nOur recruitment process at Preply:\n\nWe want your recruitment experience with us to be as smooth and enjoyable as possible! Here’s what to expect:\nIntroductory Video Call: This is a quick, friendly video interview step for us to get to know you a bit better. You will have to record you answering some questions and a short writing assessment that will allow us to know more about your background, experience, and your motivation.\n\nMeet with Our Talent Acquisition Team: In this stage, you'll have a deeper conversation with one of our Talent Acquisition specialists. We'll share more details about the role, the company, and our culture. This is also the time to go over things like salary and other important details and to solve any questions you may have!\n\nTechnical Interview with the CS Team Lead: The final step is a technical interview with one of our CS Team Leads. Don’t worry-this is where we’ll dive into your skills and see how they align with the job, making sure you’re set up for success.\n\nEach stage is designed to help us learn more about you, while giving you insights into what it’s like to work with us. We’ll keep you updated every step of the way!\nOur Principles\nCare to change the world - We are passionate about our work and care deeply about its impact to be life changing.\n\nWe do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.\n\nKeep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.\n\nNow is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.\n\nDisciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.\n\nDive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.\n\nGrowth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.\n\nRaise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.\n\nChallenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.\n\nOne Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.\n\nDiversity, Equity, and Inclusion\nPreply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. 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