{"id":2702866,"url":"https://alion.io/job/prescient-senior-desktop-support-engineer-end-user-computing","title":"Senior Desktop Support Engineer (End-User Computing)","company":{"id":705797,"name":"Prescient","domain":"prescient.co.za","url":"https://alion.io/company/prescient-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"n8n","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T11:43:44Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T14:22:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Purpose of role:We are looking for a senior engineer to own and modernise Prescient's end-user computing environment. You will build on and modernise our WDS-based imaging, packaging and automation processes, manage endpoints through Intune and Entra, and remain hands-on with deskside and remote support. You will take ownership of end-user issues through to resolution and raise the stability and consistency of the desktop estate across the Group.\nDuties and responsibilities:Imaging and deployment\nBuild, maintain and improve Windows 11 images and deployment processes using WDS. \nManage OS deployment, driver and BIOS management, and device provisioning, including Autopilot where applicable. \nSupport and maintain Windows and Apple macOS endpoints. \nApplication packaging and patching \nPackage, test and deploy applications via Intune and existing deployment tooling. \nMaintain software update and patch compliance across the estate. \nAutomation and scripting\nDevelop and maintain PowerShell scripts to automate deployment, configuration, remediation and reporting. \nBuild workflow automations, with n8n experience advantageous, to reduce manual effort in provisioning and support processes. \nEndpoint and cloud management\nAdminister Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive, from an end-user support perspective. \nManage device enrolment, compliance, configuration and application policies in Intune. \nManage identities, groups, conditional access and device registration in Microsoft Entra ID. \nUse Ninja for remote monitoring and management and support Netskope client deployment and troubleshooting. \nService delivery and incident management \nProvide second-line, remote and deskside support, taking ownership of incidents and requests from logging through to resolution. \nLog, categorise, prioritise and update all tickets in the ITSM system, meeting SLA and customer satisfaction targets. \nEscalate complex issues with clear communication and accountability. \nSupport printers, copiers, scanners, VoIP telephony, biometric and video-conferencing systems. \nService delivery and incident management\nProvide second-line, remote and deskside support, taking ownership of incidents and requests from logging through to resolution. \nLog, categorise, prioritise and update all tickets in the ITSM system, meeting SLA and customer satisfaction targets. \nEscalate complex issues with clear communication and accountability. \nSupport printers, copiers, scanners, VoIP telephony, biometric and video-conferencing systems. \nAsset and environment management\nManage the IT asset lifecycle, including provisioning, tagging, tracking, maintenance and decommissioning. \nMaintain accurate records of equipment, incidents and resolutions in line with operational and audit requirements. \nDocumentation, knowledge transfer and collaboration\nCreate and maintain SOPs, build documentation and knowledge-base articles. \nCoach end-users and junior technicians on systems and IT best practice. \nWork closely with the Service Desk and Infrastructure teams, and advise on hardware and software procurement and upgrades. \nRequired experience:At least 5 years' experience in desktop or end-user computing support within a corporate environment. Imaging and OS deployment for Windows 11, with WDS required. SCCM/MECM experience is highly regarded. \nApplication packaging and deployment using Intune. SCCM/MECM packaging experience is advantageous. \nAutomation and PowerShell scripting for deployment, remediation and reporting. \nMicrosoft 365 / Office 365 administration, including Outlook, Teams, SharePoint and OneDrive. \nMicrosoft Intune endpoint management, including enrolment, compliance, configuration and application policies. \nMicrosoft Entra ID, including identity, groups, conditional access and device registration. \nRemote support and endpoint-management tools. \nSolid understanding of operating systems, networking fundamentals and IT service-management practices. \nWorking experience with Ninja, Netskope and n8n is advantageous. \nExperience with Microsoft Intune Autopilot, Windows Update for Business, Microsoft Copilot or other productivity and automation tools is advantageous. \nExperience supporting Apple macOS in a managed environment is advantageous. \n Required Qualifications:Matric (Grade 12) or equivalent. \nA relevant IT diploma or degree is advantageous. \nMicrosoft MD-102 (Endpoint Administrator) is advantageous. \nMicrosoft SC-300 (Identity and Access Administrator) or MS-102 (Microsoft 365 Administrator) is advantageous. \nMicrosoft AZ-900 (Azure Fundamentals) is advantageous. \nCompTIA A+ or N+ is advantageous. \nEquivalent proven experience will also be considered. \nKey competencies:Strong problem-solving and analytical skills, with the ability to diagnose complex issues independently. \nExcellent customer service and clear, professional communication with technical and non-technical users. \nAbility to prioritise and manage time effectively in a fast-paced environment. \nStrong attention to detail, with disciplined documentation and organisation. \nAbility to work independently and collaboratively, with a strong sense of ownership and accountability. \nIntegrity and discretion when handling sensitive information. \nProactive approach to learning new technologies, including AI-driven tools. \nWhy this role:\nStrong problem-solving and analytical skills, with the ability to diagnose complex issues independently. \nExcellent customer service and clear, professional communication with technical and non-technical users. \nAbility to prioritise and manage time effectively in a fast-paced environment. \nStrong attention to detail, with disciplined documentation and organisation. \nAbility to work independently and collaboratively, with a strong sense of ownership and accountability. \nIntegrity and discretion when handling sensitive information. \nProactive approach to learning new technologies, including AI-driven tools.","description_format":"text","description_chars":5975,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-16T11:43:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:1","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/prescient-senior-desktop-support-engineer-end-user-computing","json_url":"https://alion.io/job/prescient-senior-desktop-support-engineer-end-user-computing.json","meta":{"generated_at":"2026-10-17T15:01:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":705797},"rest":"https://alion.io/mcp/rest/get_company?id=705797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprescient-senior-desktop-support-engineer-end-user-computing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprescient-senior-desktop-support-engineer-end-user-computing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprescient-senior-desktop-support-engineer-end-user-computing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prescient-senior-desktop-support-engineer-end-user-computing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprescient-senior-desktop-support-engineer-end-user-computing"}]}