{"id":2319580,"url":"https://alion.io/job/presidio-developer-servicenow","title":"Developer, ServiceNow","company":{"id":179581,"name":"Presidio","domain":"presidio.com","url":"https://alion.io/company/presidio","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":80,"open_postings":26,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":72},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-09-25T11:13:21Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-13T10:57:00Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Presidio, Where Teamwork and Innovation Shape the Future\n At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.\nThe Role\nPresidio ServiceNow Developers design, build, enhance, and support scalable capabilities on the ServiceNow platform. This role is part of the Presidio Managed Services ServiceNow team and is responsible for developing and enhancing the ServiceNow platform to support service delivery, engineering operations, and customer-facing teams. The platform is designed as a domain separated instance supporting many managed services customers within the environment. The role translates business and operational requirements into reliable technical solutions. The role supports platform enhancements, ITOM capabilities, workflow automation, integrations, reporting, portals, and custom applications that improve service quality, operational efficiency, and customer outcomes.\nThe successful candidate will be expected to deliver hands-on development while also contributing to solution design, technical troubleshooting, documentation, deployment quality, and mentoring less experienced developers when needed\nResponsibilities Include:\nDesign, develop, configure, and support ServiceNow platform enhancements across applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations.\nImplement and support ITOM capabilities, including Event Management, Discovery-aligned CMDB improvements, Service Mapping support, operational health views, and related automation.\nBuild and maintain workflow automation using Flow Designer, Workflow Studio, business rules, script includes, UI policies, client scripts, catalog items, and other platform capabilities.\nDevelop and enhance Service Catalog and portal experiences that improve request intake, customer usability, fulfillment efficiency, and operational visibility.\nDesign, build, and support integrations between ServiceNow and enterprise or customer systems using REST, SOAP, IntegrationHub, MID Server, import sets, transform maps, web services, and API-based patterns.\nTranslate business requirements, user stories, and operational pain points into scalable technical designs that align with platform standards, security requirements, and maintainability expectations.\nSupport testing, peer reviews, release readiness, deployment planning, update set management, and post-deployment validation across development, test, and production environments.\nTroubleshoot defects, integration issues, automation failures, data quality problems, and platform performance concerns through structured root cause analysis.\nCreate and maintain technical documentation, design notes, configuration standards, test evidence, runbooks, and knowledge articles.\nPartner with platform administrators, architects, service delivery leaders, and operational teams to reduce technical debt and improve platform reliability.\nProvide technical guidance and mentoring to junior developers or administrators on development standards, troubleshooting approaches, and ServiceNow best practices.\nRequired Skills and Professional Experience:\nBachelor's degree or equivalent experience and/or military experience.\n3-5 years of hands-on experience with ServiceNow platform development, configuration, and administration experience in an enterprise or managed services environment.\nStrong working knowledge of ServiceNow application development, including server-side and client-side scripting, Glide APIs, business rules, script includes, client scripts, UI policies, UI actions, ACLs, notifications, and scheduled jobs.\nExperience developing workflow automation using Flow Designer, Workflow Studio, subflows, actions, approvals, notifications, and record-based automation patterns.\nExperience with ITSM and Service Catalog functionality, including catalog items, record producers, variable sets, fulfillment workflows, incident, problem, change, request, and knowledge-related processes.\nHands-on experience with ServiceNow integrations, including REST or SOAP APIs, IntegrationHub, MID Server concepts, import sets, transform maps, connection and credential management, and integration troubleshooting.\nExperience with ITOM capabilities such as Event Management, Discovery, Service Mapping, CMDB data models, relationship mapping, and operational service health is strongly preferred for day-one success.\nAbility to design maintainable technical solutions from business requirements, user stories, process maps, and operational use cases.\nStrong troubleshooting, analytical, documentation, and communication skills with the ability to work across technical and non-technical teams.\nServiceNow Certified System Administrator certification is required\nMust be a US Citizen\nPreferred Skills and Professional Experience:\nServiceNow CAD (Certified Application Developer certification is preferred \nExperience in a managed services provider, consulting, or customer-facing delivery environment supporting multiple customers, domains, integrations, or service models.\nExperience with Service Portal or Employee Center development, including widgets, HTML, CSS, AngularJS, UX improvements, and customer-facing portal enhancements.\nExperience with CMDB health, CI class models, discovery patterns, reconciliation, data quality controls, and service dependency mapping.\nFamiliarity with source control, scoped applications, application repository, ATF, Agile/Scrum delivery, backlog management, and development velocity metrics.\nWorking knowledge of cloud, network, infrastructure, monitoring, security, or observability tools commonly integrated with ServiceNow.\nAbility to identify opportunities for automation, simplification, reuse, and technical debt reduction across platform workflows and operational processes.\nWhat success looks like:\nEnhancements and customer requests are delivered on time, with clear requirements, quality testing, and minimal rework.\nDefect rates decrease through better solution design, peer review, technical documentation, and deployment discipline.\nAutomation adoption increases across service delivery and platform operations, reducing manual effort and improving consistency.\nDevelopment velocity improves without sacrificing quality, maintainability, security, or platform standards.\nTechnical debt is identified, prioritized, and reduced through practical refactoring, reusable patterns, and improved governance.\nDeployments are successful, well-documented, and validated across lower and production environments.\nYour future at Presidio\n Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.\nHere, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.\nReady to innovate? Let's redefine what's next-together.\nAboutPresidio\nPresidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.\nAt Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit\nApplications will be accepted on a rolling basis.\nPresidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.\nPresidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.\nThe \"Know Your Rights\" Poster is available here: https://www.eeoc.gov/poster\nPresidio EEO Policy Statement is available here: https://www.presidio.com/careers\nPresidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to  and let us know the nature of your request and your contact information.\nPresidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.\nNotice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. 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