{"id":3182772,"url":"https://alion.io/job/presidio-sr-solutions-architect-servicenow-cmdb","title":"Sr. Solutions Architect, ServiceNow (CMDB)","company":{"id":179581,"name":"Presidio","domain":"presidio.com","url":"https://alion.io/company/presidio","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":78,"open_postings":29,"ghost_share":0,"stale_share":0.897,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":218000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":111},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AIOps","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:35:09Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-01T16:06:36Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Presidio, Where Teamwork and Innovation Shape the Future\nAt Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.\nThe Role\nAs a Sr. Solutions Architect, CMDB at Presidio, you will lead the design, implementation, optimization, governance, and remediation of ServiceNow CMDB and CSDM solutions for enterprise clients. You will serve as a strategic advisor for customers, helping them establish scalable data models, improve CMDB data quality, mature CSDM adoption, and connect configuration data to measurable business outcomes. This position requires deep hands-on ServiceNow CMDB expertise, strong command of CSDM and ServiceNow Data Foundations, and a proven ability to lead workshops, guide technical teams, and mentor less experienced architects.\nTravel Requirements:\nThis is a remote role within the Continental United States and will require 10% travel.\nResponsibilities include:\nLeadership & Strategy:\nLead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class CMDB and CSDM solutions.\nServe as a senior ServiceNow CMDB and CSDM subject matter expert, shaping architecture, governance, remediation strategy, and delivery quality across customer engagements.\nDevelop and maintain repeatable methodologies, accelerators, and service offerings for CMDB implementation, CMDB remediation, CSDM adoption, and data governance.\nSupport and influence the architectural direction of products, projects, and the CMDB Center of Excellence, with a focus on measurable business outcomes and scalable delivery.\nReview and refine statements of work, estimates, and solution approaches to ensure alignment with customer objectives and value-based deliverables.\nCustomer Engagement:\nLead CMDB, CSDM, and ServiceNow Data Foundations workshops with BPC support, ensuring technical, process, governance, and business requirements are addressed.\nGuide customers through CMDB maturity assessment, CSDM roadmap development, service awareness, data ownership, and adoption of sustainable governance practices.\nTranslate complex customer requirements into actionable architecture, technical designs, data models, user stories, and implementation plans.\nField complex and difficult questions related to CMDB health, data quality, class models, CI relationships, duplicate remediation, IRE behavior, and authoritative data sources.\nLead executive and practitioner-level demos, design reviews, readouts, and roadmap presentations that connect CMDB and CSDM capabilities to customer outcomes.\nTechnical Leadership:\nArchitect scalable ServiceNow CMDB solutions aligned to CSDM, customer-specific operating models, and ServiceNow best practices.\nDesign CMDB data models, CI class structures, relationship models, service models, data ownership processes, and governance controls.\nDefine integration, identification, reconciliation, normalization, and remediation approaches that improve data quality and reduce duplicate or conflicting CI data.\nDrive CMDB integration with key business processes including Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk management.\nDevelop measurable and repeatable processes for CMDB data remediation, data certification, health reporting, exception management, and continuous improvement.\nOversee technical reviews, peer reviews, unit testing, UAT support, and solution quality controls to ensure deliverables meet company standards.\nMentorship & Collaboration:\nActively mentor Associate and Staff Solution Architects, providing practical guidance on CMDB architecture, CSDM strategy, technical design, and customer communication.\nCollaborate with BPCs, PMs, technical consultants, sales, and cross-functional delivery teams to ensure smooth implementation of architectural solutions.\nProvide leadership during project escalations, risk reviews, and technical decision-making where CMDB, CSDM, or data governance issues may impact delivery success.\nParticipate in technical interviews for potential new hires, helping ensure the team continues to grow with top CMDB and CSDM talent.\nCertifications & Continuous Learning:\nMaintain a high level of technical proficiency, achieving and maintaining certifications in ServiceNow CMDB, CSDM, Data Foundations, and other relevant platform areas.\nStay current on ServiceNow releases, CSDM updates, CMDB Health capabilities, Discovery, Service Graph Connector patterns, ITOM/ITAM dependencies, and industry best practices.\nRequired Skills and Professional Experience:\nMinimum of 5-8 year's proven experience leading ServiceNow CMDB architecture, implementation, optimization, and remediation for enterprise-scale customers.\nDeep hands-on experience with ServiceNow CSDM, ServiceNow Data Foundations, CMDB Health, CI class hierarchy, relationship modeling, and service-oriented data design.\nStrong understanding of IRE concepts, identification rules, reconciliation strategies, duplicate remediation, data normalization, and authoritative source strategy.\nExperience integrating CMDB data with ITSM, ITAM, ITOM, Change, Incident, Problem, Asset, Service Mapping, reporting, and operational processes.\nTrack record of successfully guiding customers through complex technical questions, data quality challenges, CSDM adoption, and CMDB maturity improvements.\nExperience leading workshops, technical design sessions, executive readouts, peer reviews, unit testing, and customer presentations.\nExpertise in ServiceNow CMDB, CSDM, Data Foundations, CMDB Health, Discovery concepts, data governance, and platform architecture.\nAbility to develop and maintain complex technical designs, data models, integration strategies, testing approaches, and remediation plans.\nStrong understanding of ServiceNow best practices, delivery methodologies, agile execution, and enterprise architecture principles.\nExcellent problem-solving, leadership, facilitation, and communication skills, including the ability to simplify complex CMDB and CSDM concepts for technical and business audiences.\nAbility to mentor and guide junior team members in both technical and professional growth.\nRequired Certifications:\nServiceNow Certified System Administrator required or equivalent hands-on platform expertise.\nServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) required or strongly preferred.\nAt least two ServiceNow Certified Implementation Specialist certifications from SNow Learning or equivalent professional experience.\nAdditional certifications in ITSM, HAM, ITOM, Discovery, Service Mapping, ITIL, Agile, or related technologies are a plus.\nPreferred Qualifications and Professional Experience:\nExperience leading or contributing to a CMDB Center of Excellence, governance board, or enterprise configuration management program.\nExperience creating repeatable CMDB/CSDM implementation methodologies, delivery accelerators, standards, documentation, and internal intellectual property.\nExperience with ServiceNow domain separation, large-scale data remediation, multi-source CMDB environments, and complex integration landscapes.\nExperience with Service Mapping, tag-based service modeling, AIOps, Discovery, ITAM, HAM, SAM, or other ServiceNow capabilities that depend on high-quality CMDB data.\nExperience supporting pre-sales scoping, solutioning, SOW review, estimate validation, and executive-level customer advisory conversations.\nProven ability to drive product development, delivery quality, and strategic initiatives in a technology-focused services organization.\nYour future at Presidio\n Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.\nHere, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.\nReady to innovate? Let's redefine what's next-together.\nAboutPresidio\nPresidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.\nAt Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit\nApplications will be accepted on a rolling basis.\nPresidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.\nPresidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.\nThe \"Know Your Rights\" Poster is available here: https://www.eeoc.gov/poster\nPresidio EEO Policy Statement is available here: https://www.presidio.com/careers\nPresidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to  and let us know the nature of your request and your contact information.\nPresidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.\nNotice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.","description_format":"text","description_chars":11069,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-23T22:12:16Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.514,"p_room":0.9,"age_days":8,"expected_fill_days":22,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/presidio-sr-solutions-architect-servicenow-cmdb","json_url":"https://alion.io/job/presidio-sr-solutions-architect-servicenow-cmdb.json","meta":{"generated_at":"2026-11-01T17:41:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179581},"rest":"https://alion.io/mcp/rest/get_company?id=179581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpresidio-sr-solutions-architect-servicenow-cmdb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpresidio-sr-solutions-architect-servicenow-cmdb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpresidio-sr-solutions-architect-servicenow-cmdb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/presidio-sr-solutions-architect-servicenow-cmdb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpresidio-sr-solutions-architect-servicenow-cmdb"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3182772}},{"tool":"search_jobs","arguments":{"company":"presidio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3182772},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}