# Team Lead, Returns

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role The Team Lead, Returns coordinates the day-to-day work of the Returns team and helps ensure return requests, vendor credits, and related customer credit activity are processed accurately and on time. This role provides guidance to team members, monitors workflow and outstanding items, and serves as an escalation point for complex issues. The Team Lead works closely with Accounts Payable, Accounts Receivable, Billing, Sales, Logistics, vendors, and other internal partners to resolve issues and keep return activity moving through completion. Job Responsibilities Lead a team of 1 direct report and 2 consultants. Manage the Return Merchandise Authorization (RMA) process which includes requesting RMAs; sending out approvals; following up with the customers on returns and vendors to ensure credits are processed. Handle escalations of issues

- **Id**: 3893786
- **Url**: <https://alion.io/job/presidio-team-lead-returns>
- **Role**: Management
- **Role family**: Management
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: United States
- **Countries**: US
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T20:19:15Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-10T06:42:12Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 6114
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, Systems Integrators

## Company

- **Id**: 179581
- **Name**: Presidio
- **Domain**: presidio.com
- **Url**: <https://alion.io/company/presidio>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: UltiPro

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 31
- **Ghost share**: 0
- **Stale share**: 0.871
- **Repost share**: 0
- **Time to fill p50 days**: 28
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Microsoft Excel** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-06T22:25:43Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 3
- **Expected fill days**: 28
- **Reasons**: conf:0, stale_co, velocity, win:early
- **Computed at**: 2026-11-10T06:52:35Z

---
[Page](https://alion.io/job/presidio-team-lead-returns) · [JSON](https://alion.io/job/presidio-team-lead-returns.json)

Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.