{"id":2035106,"url":"https://alion.io/job/presidio-technical-account-manager","title":"Technical Account Manager","company":{"id":179581,"name":"Presidio","domain":"presidio.com","url":"https://alion.io/company/presidio","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":80,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":194000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1501},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GDPR","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-07T13:02:32Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T05:52:17Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Presidio, Where Teamwork and Innovation Shape the Future\nAt Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.\nThe Role\nPresidio are looking for a Technical Account Manager (TAM) to lead the IT Infrastructure services for some of our top Corporate and SMB clients in the Financial, Pharma, and Public sectors.\nThis is a strategic, people-first leadership role where you will guide a high-performing team of technical experts, ensuring world-class service delivery and technical excellence across complex IT environments.\nResponsibilities Include:\nTechnical Account Management\nServe as a technical consultant and point of escalation for your client accounts.\nOversee end-to-end IT infrastructure services including Network, Servers, Storage, Security, Virtualization, Cloud (Azure), Microsoft technologies (O365, Intune), and Data Centre operations.\nAct as the strategic advisor for clients, shaping their IT roadmap to align with business goals.\nPartner with internal teams (Service Delivery, PMO, Sales, Solutions, etc.) to ensure successful service delivery and project execution.\nService Excellence & Operational Oversight\nOwn service metrics (SLAs, OLAs, KPIs) and drive continual service improvement initiatives.\nUse ITIL, Lean, and Six Sigma practices to troubleshoot issues and implement proactive solutions.\nManage complex escalations and ensure timely root cause analysis and resolution.\nLead monthly and quarterly business reviews with key stakeholders and clients.\nStrategic Thinking & Client Engagement\nAct as the de facto CTO for client accounts, advising on IT strategy and innovation.\nIdentify risks and opportunities, and proactively deliver solutions that improve client satisfaction and business outcomes.\nProvide thought leadership and stay up-to-date with the latest tech trends and best practices.\nGovernance & Compliance\nDrive compliance with ISO, GDPR, SOC, and other audit standards.\nOwn Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises.\nPrepare and lead internal and external governance reviews.\nRequired Skills and Professional Experience:\n6+ years of experience in TAM, Technical Consulting, or Senior Infrastructure Support.\nProven people management and leadership experience in a technical environment.\nHands-on expertise across key IT Infrastructure areas (e.g. Network, Servers, Azure, VMware, Security).\nStrong knowledge of ITSM tools like ServiceNow, and experience with ITIL frameworks.\nExceptional communication, critical thinking, and problem-solving skills.\nComfortable working in complex, high-pressure environments with global clients.\nYour future at Presidio\n Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.\nHere, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.\nReady to innovate? Let's redefine what's next-together.\nAbout Presidio\nPresidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.\nAt Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. 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