{"id":3679480,"url":"https://alion.io/job/presight-ai-maintenance-engineer","title":"Maintenance Engineer","company":{"id":195,"name":"Presight AI","domain":"presight.ai","url":"https://alion.io/company/presight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"CAPA","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Least Privilege","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-03T07:06:48Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T06:19:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role: Maintenance Engineer - CCTV\nLocation: Abu Dhabi\nAbout Presight\nPresight is an ADX-listed public company with Abu Dhabi based G42 as its majority shareholder and is the region’s leading big data analytics company powered by GenAI. It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact. Presight excels at all-source data interpretation to support insight-driven decision-making that shapes policy and creates safer, healthier, happier, and more sustainable societies. Today, through its range of GenAI-driven products and solutions, Presight is bringing Applied AI to the private and public sector, enabling them to realize their AI strategy and ambitions faster.\nThe Opportunity:\nThe Maintenance Engineer is responsible for maintaining the availability, performance, and operational readiness of enterprise video-surveillance services. The role combines field maintenance, CCTV and Video Management System engineering, infrastructure support and service-reliability practices across cameras, encoders, VMS/CVMS platforms, recording servers, storage, networks, control-room clients and associated power infrastructure.\nThe Engineer supports the full-service lifecycle, from design review and deployment through testing, commissioning, handover, preventive and corrective maintenance, incident response, problem management and continuous improvement. The position works closely with project teams, operations, cybersecurity, network and infrastructure teams, system integrators, vendors, customers and field personnel.\n Key Responsibilities:\nFunctional\nCCTV/VMS Maintenance & Service Reliability:\nLead preventive, corrective and condition-based maintenance activities for enterprise IP CCTV and VMS/CVMS environments.\nMonitor and maintain camera availability, recording continuity, live-view and playback performance, storage health and system recovery capability.\nDiagnose and resolve faults affecting cameras, recording and streaming services, management servers, storage, network switches, UPS systems and virtual machines.\nCoordinate service restoration during major incidents, maintain clear incident timelines and escalate to specialist teams or vendors when required.\nMinimize downtime, recording gaps, repeat failures, false alerts and manual operational checks through structured reliability improvements.\nMonitoring, Diagnostics & Performance\nDesign and maintain service health checks, dashboards, alert rules, event-correlation logic, service maps and operational reports.\nMonitor connectivity, video loss, stream health, bitrate, frame rate, resolution, codec behaviour, packet loss, latency, recording gaps, retention status, storage capacity and server resource utilization.\nAnalyze and correlate evidence from camera, VMS and operating-systems. \nDefine and track service-level indicators and objectives for availability, recording continuity, playback, retention, system response and recovery performance.\nTesting, Commissioning & Operational Readiness\nValidate camera and VMS operability, including ONVIF profiles, RTSP streams, H.264/H.265 codecs, time synchronization, authentication, events and analytics. \nReview designs, bills of quantities, camera schedules, bandwidth and storage calculations, architecture diagrams, interface control documents, method statements, test procedures and vendor submissions.\nConfirm that monitoring, documentation, configuration baselines, spares, licensing, support arrangements and recovery procedures are complete before handover.\nIncident, Problem & Change Management\nInvestigate complex incidents spanning CCTV applications, servers, storage, networks, certificates and operating systems.\nPrepare root-cause analyses, maintain known-error records and drive corrective and preventive actions to closure.\nPlan and coordinate maintenance windows and technical changes while protecting video coverage, recording continuity, retention commitments and control-room operations.\nApply disciplined incident, problem, change, configuration, release, availability, capacity, continuity and knowledge-management practices.\nDocumentation, Governance & Continuous Improvement\nMaintain camera and server inventories, firmware and software baselines, licensing records, configuration backups, dependency maps, support matrices, warranty details and lifecycle status.\nPrepare standard operating procedures, troubleshooting guides, recovery procedures, test reports, as-built documentation and support handover packs.\nAutomate repetitive validation, log collection, inventory reconciliation, configuration checks, health verification, availability reporting and recovery tasks.\nProvide accurate technical and operational reporting for customer reviews, project governance, service-improvement workshops, supplier coordination and major incidents.\nTrain project, operations and field teams in CCTV monitoring, troubleshooting, escalation, recovery, documentation and reliability practices.\nComply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management, and Governance of Organizations policies, procedures, plans, and related risk assessments. \n Qualifications:\nBachelor’s degree in information technology, Computer Engineering, Electronics, Telecommunications, Electrical Engineering or a related discipline. An associate degree may be considered with substantial relevant experience.\n\nRelevant manufacturer CCTV/VMS certifications are advantageous. Additional certifications in ONVIF, Cisco, Microsoft, PMP are beneficial.\n\nDemonstrated ability to lead or coordinate technical workstreams across project-delivery and operations teams.\n\nExperience:\nMinimum 5 years of experience in CCTV, video management systems, physical-security systems integration, infrastructure operations, site reliability or a comparable mission-critical technology environment.\n\nHands-on experience designing, configuring, testing, commissioning, troubleshooting and supporting enterprise IP CCTV and VMS solutions.\n\nWorking knowledge of CCTV/VMS platforms such as Honeywell, Huawei, Dahua, Hikvision, Hanwha, Genetec, Milestone or equivalent technologies.\n\nStrong knowledge of IP networking, including TCP/IP, VLANs, routing, switching, firewalls and certificates.\n\nPractical understanding of ONVIF, RTSP, H.264/H.265, camera profiles, frame rate, bitrate, resolution, bandwidth, latency, packet loss, recording modes and retention calculations.\n\nAbility to coordinate vendors, contractors, field teams, infrastructure teams, operations personnel and customers during delivery and incident resolution.\n\nExperience preparing technical designs, camera schedules, test plans, commissioning documents, RCA reports, operating procedures and presentations.\n\nTechnical Competencies:\nCCTV & VMS: IP and PTZ cameras, encoders, VMS/CVMS, NVR/recording services, streaming services, management servers, operator clients, video walls and analytics.\n\nVideo protocols: ONVIF, RTSP, RTP, HTTP/HTTPS, H.264/H.265.\n\nInfrastructure: Windows Server, VMware, physical and virtual servers, Active Directory, RAID, backup and disaster recovery.\n\nNetworking: TCP/IP, VLANs, routing, switching, QoS, IGMP, DNS, NTP, DHCP, firewall rules, VPNs, certificates, bandwidth, latency and packet-loss analysis.\n\nReliability: SLI/SLO definition, availability measurement, recording continuity, retention assurance, capacity planning, performance engineering, resilience, failover and recovery.\n\nSecurity: System hardening, least privilege, service accounts, patch and firmware management, certificates, vulnerability remediation and audit readiness.\n\nBehavioral Competencies:\nStrong ownership, analytical thinking, prioritization, attention to detail and disciplined follow-through.\n\nCalm structured and evidence-driven approach during major incidents and customer-facing escalations.\n\nAbility to coordinate effectively across CCTV, network, server, storage, cybersecurity, and field teams.\n\nClear technical writing, presentation, planning, reporting and stakeholder-communication skills.\n\nAbility to manage multiple sites and priorities while protecting safety, security, quality, video coverage and service continuity.\n\nContinuous-improvement mindset focused on reducing recurring incidents, operational risk, false alerts and manual effort.\n\nJoin us at Presight, where we offer a culture of innovation, outstanding career growth opportunities, and competitive rewards. If you're eager to conquer new frontiers in AI and thrive in a dynamic environment, we welcome you to our community.\nWhat working at Presight offers:\nCulture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.\nCareer: Accelerate your career through high-impact projects and access to resources for continuous growth and learning opportunities.\nRewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.","description_format":"text","description_chars":9098,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Smart City","Decision Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-03T12:35:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:13","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/presight-ai-maintenance-engineer","json_url":"https://alion.io/job/presight-ai-maintenance-engineer.json","meta":{"generated_at":"2026-11-07T15:33:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":195},"rest":"https://alion.io/mcp/rest/get_company?id=195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpresight-ai-maintenance-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpresight-ai-maintenance-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpresight-ai-maintenance-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/presight-ai-maintenance-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpresight-ai-maintenance-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3679480}},{"tool":"search_jobs","arguments":{"company":"presight.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3679480},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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