{"id":1575901,"url":"https://alion.io/job/pressroom-technical-support-analyst-tech-support-ops","title":"Technical Support Analyst, Tech & Support Ops","company":{"id":21042,"name":"Warner Bros. Discovery","domain":"wbd.com","url":"https://alion.io/company/warner-bros-discovery","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":21,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nerima, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-08T00:00:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-08T21:49:50Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":92},"description":"Welcome to Warner Bros. Discovery… the stuff dreams are made of.\nWho We Are…\nWhen we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…\nFrom brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.\nOur studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.\nYour New Role\nThis role is responsible for supporting the day-to-day operation and continuous improvement of critical business applications, including ticketing and retail systems, for Warner Bros. Studio Tour Tokyo and related retail locations. Working closely with business stakeholders, vendors, and global technology teams, the role helps ensure reliable system performance and a seamless guest experience while supporting the broader business objectives of the Studio Tour and Experiences business.\nYour Role Accountabilities\nProvide technical support for business-critical applications and technologies, including ticketing systems, retail POS, and related platforms, ensuring reliable day-to-day operations.\n\nSupport application enhancements, system upgrades, testing activities, and technology projects, including hardware deployments and new business application implementations.\n\nSupport operations across Studio Tour, Warehouse, Call Centre, and Retail locations, including troubleshooting, hardware installation, and responding to critical incidents outside of standard business hours when required.\n\nManage incidents, service requests, and escalations in collaboration with internal teams, vendors, and external partners to minimize business disruption and system downtime.\n\nPartner with business stakeholders through service reviews and ongoing collaboration to improve system performance, service delivery, and user experience.\n\nMaintain compliance with security, audit, and data privacy requirements, including PCI controls, SOX audits, and legal data protection requests.\n\nDevelop and maintain user guides, technical documentation, and training materials to support operational excellence and knowledge sharing.\n\nQualifications & Experience\nRequired\nMinimum of 3 years of experience supporting business applications within an internal IT department of an operating company.\n\nExperience supporting customer-facing or B2C business applications such as POS, ticketing, retail, hospitality, entertainment, or similar operational systems.\n\nProficiency in Japanese and the ability to communicate confidently in English, with experience collaborating with business stakeholders, vendors, and global teams.\n\nPreferred\nExperience supporting integrated retail, payment, or ticketing platforms and managing third-party vendors.\n\nExperience supporting technology environments in retail, hospitality, entertainment, attractions, or other customer-facing businesses.\n\nHow We Get Things Done…\nThis last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.\nChampioning Inclusion at WBD\nWarner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.","description_format":"text","description_chars":4911,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Media & Entertainment","Standards & Industry Bodies"],"lifecycle":[{"event":"open","at":"2026-10-01T10:03:06Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.201,"p_room":0.28,"age_days":92,"expected_fill_days":17,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/pressroom-technical-support-analyst-tech-support-ops","json_url":"https://alion.io/job/pressroom-technical-support-analyst-tech-support-ops.json","meta":{"generated_at":"2026-10-09T01:03:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1702,"day_limit":5000,"remaining_today":3298,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21042},"rest":"https://alion.io/mcp/rest/get_company?id=21042"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpressroom-technical-support-analyst-tech-support-ops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpressroom-technical-support-analyst-tech-support-ops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpressroom-technical-support-analyst-tech-support-ops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pressroom-technical-support-analyst-tech-support-ops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpressroom-technical-support-analyst-tech-support-ops"}]}