{"id":3090570,"url":"https://alion.io/job/prevost-service-network-support-manager","title":"Service network support manager","company":{"id":1840400,"name":"Prevost","domain":"prevostcar.com","url":"https://alion.io/company/prevostcar","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-06T00:00:00Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.\n\nPrevost, a division of Volvo Group Canada Inc., is currently looking for a Service Network Support Manager to champion customer satisfaction and profitability across our expanding service center network in the US and Canada. Partnering closely with the Sr. Director Service Network, you will act as a key advisor and problem-solver—improving both the customer and employee experience while coordinating service and parts activities. While this role has no direct reports, it carries high impact. You will analyze performance, resolve complex network issues, and lead special projects that shape the future of our operations.\n\nWhat you will do:\n\nDrive Financial Success: Actively monitor and manage P&L, sales, gross profit, and labor costs to increase overall network profitability.\n\nAnalyze & Optimize: Conduct in-depth quantitative and qualitative analysis of service and parts operations—tracking financial metrics, CSI, warranty, inventory, and productivity.\n\nStrategic Partnership: Advise and collaborate with both internal and external customers to develop, implement, and follow up on targeted action plans.\n\nChampion the Customer: Spearhead initiatives that guarantee a consistently high level of internal and external customer satisfaction throughout the service department.\n\nBuild Relationships: Cultivate strong, ongoing partnerships with branch leaders and key customers, maintaining constant communication to ensure alignment.\n\nElevate the Team: Identify performance gaps to evaluate, propose, and coordinate effective training initiatives.\n\nFinancial Planning: Play an active role in annual budget preparation and participate in ongoing financial forecast and results meetings.\n\nNetwork Engagement: Travel to branch locations to stay connected with the realities on the ground, while promoting a safe and functional working environment.\n\nOther duties as assigned\n\nWhat's in it for you?\n\nPermanent position;\n\nSalary offered: between $100,000 and $130,000 per year.\n\nMinimum of 5 weeks of vacation;\n\nComprehensive group insurance paid 100% by the company;\n\nRetirement plan with employer contribution of up to 7%;\n\nTelemedicine program;\n\nHybrid working mode;\n\nUnique work environment;\n\nAnnual performance bonuses.\n\nWho are you?\n\nBachelor’s business or a related area and/or 10 years of relevant experience\n\nExperience in a multi-site, dealer environment\n\nBilingual abilities (especially Spanish or French) are a plus\n\nAbility to travel between USA and Canada, approximately 25% travel total.\n\nProficiency in Microsoft Office\n\nComfortable working in a matrix organization and managing multiple stakeholders\n\nSelf-motivated with the ability to work remotely, independently, and collaboratively\n\nExcellent relationship management and negotiation skills\n\nAnalytical and detail-oriented with a strong commercial mindset\n\nProven organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment\n\nTeam player, passionate, curious, customer oriented, change driven, problem solver, owner mentality\n\nReady for the next step?\n\nSend us your CV now. \n\nTo view the multiple career opportunities we offer, visit prevostjob.com.\n\nPrevost: The absolute experience \n\nWho we are and what we believe in \n\nWe are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.\n\nApplying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. \n\nPrevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.\n\nPrevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.\n\nPersonal information collected by Prevost pursuant to this job offer shall be processed in accordance with Prevost’s Privacy Policy https://jobs.prevostcar.com/en/privacy-policy/. By submitting your application, you consent to your personal information being processed in the manner described in our Privacy Policy. If you have any questions regarding our personal information processing practices or if you disagree with the way your personal information will be processed, please contact our person in charge of the protection of personal information at  If you do not agree with your personal information being processed in the manner described in our Privacy Policy, we will be unable to process your application.","description_format":"text","description_chars":5884,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-22T14:37:42Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.704,"p_room":0.75,"age_days":17,"expected_fill_days":18,"reasons":["seen:17","win:late"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/prevost-service-network-support-manager","json_url":"https://alion.io/job/prevost-service-network-support-manager.json","meta":{"generated_at":"2026-10-23T06:34:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1840400},"rest":"https://alion.io/mcp/rest/get_company?id=1840400"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprevost-service-network-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprevost-service-network-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprevost-service-network-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prevost-service-network-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprevost-service-network-support-manager"}]}