{"id":3425196,"url":"https://alion.io/job/price-industries-customer-service-representative","title":"Customer Service Representative","company":{"id":2828437,"name":"Price Industries","domain":"priceindustries.com","url":"https://alion.io/company/priceindustries-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":77,"open_postings":13,"ghost_share":0,"stale_share":0.923,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T05:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T17:22:27Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Service Representative (CSR)\nFull-Time | Winnipeg, MB\nAbout Price Electronics\nPrice Electronics is a contract electronics manufacturer based in Winnipeg, building printed circuit board assemblies and full turnkey products for customers across North America. We manage complex supply chains, run multiple SMT production lines, and work with customers in industries where quality and reliability matter. We’re growing and looking for someone to grow with us.\nThe Role\nWe're looking for a Customer Service Representative (CSR) to serve as the primary contact for a group of assigned customer accounts and take ownership of their orders. The CSR is the voice of the customer and will manage every order from receipt to shipment and keep customers informed, whether it's a standard production build, an order requiring an engineering change, or one affected by end-of-life materials. Partnering with our Customer Account Specialist and internal teams (Sales, Purchasing, Planning, Production, Shipping, Quality, Finance, and Engineering), the CSR makes sure orders are accurate, on time, and handled professionally, while keeping customers updated and resolving issues quickly.\nWhat You’ll Do\nCustomer Order Entry and Maintenance\nManage assigned customer orders from receipt through shipment and completion.\nReview new purchase orders and revisions for completeness, accuracy, pricing, quantity, currency, delivery requirements, shipping instructions, payment terms, and other required information.\nIdentify missing, conflicting, or unclear information and obtain clarification before processing.\nEnter and maintain customer purchase order demand accurately in the ERP system.\nMaintain accurate wanted dates, confirmed dates, pricing, customer references, order notes, and other required order information.\nCommunicate new orders, revisions, cancellations, delivery changes, and special customer requirements to the appropriate internal departments.\nConfirm delivery information to the customer using verified internal information.\nTrack open and upcoming orders and follow up when delivery commitments may be at risk.\nProcess or redirect customer inquiries to the appropriate internal teams.\n\nCustomer Relationship Management and Communication\nServe as the voice of the customer and regular Customer Service contact for assigned accounts regarding customer order working closely with internal team members for related matters. Eg: Working with the Customer Account Specialist for business/commercial related matters.\nProvide proactive updates regarding order status, delivery dates, delays, and required customer actions.\nRespond to customer inquiries within established service expectations.\nMaintain knowledge of assigned customers, products, pricing agreements, and service requirements.\nDevelop and maintain positive customer relationships through accurate, timely, and professional service.\nSend open-order reports and other recurring customer reports as assigned.\nProvide account coverage for other CSRs when required.\nProblem Resolution and Cross-Functional Coordination\nInvestigate and resolve routine order, delivery, shipping, invoicing, documentation, return, cancellation, and discrepancy issues.\nCoordinate with Sales, Purchasing, Planning, Production, Shipping, Quality, Finance, Engineering, and other departments to gather facts and determine next steps.\nFollow up on material shortages, production constraints, quality concerns, and shipping issues that may affect customer order commitments.\nParticipate in customer-account reviews and internal order-review meetings as required.\nSystems, Records and Process Support\nMaintain assigned customer accounts and related information in ERP or other approved systems.\nMaintain customer agreements and price lists in accordance with approved processes.\nUpdate New Product Information (NPI), open-order reports, and other assigned customer records.\nParticipate in improvement initiatives and ongoing process-improvement activities.\nIdentify recurring order or communication issues and bring them forward for corrective action.\nWhat We’re Looking For\n1–3 years of experience in customer service, sales support, order management, or a related role—ideally in manufacturing, electronics, or a technical industry, but we’ll consider strong candidates from adjacent fields.\nStrong communication skills—you’re comfortable on the phone, in email, and in a room with customers.\nDetail-oriented and organized—you can juggle multiple accounts and open issues without letting things fall through.\nComfortable with ERP systems, CRM tools, and Excel. Experience with any of these is an asset; aptitude matters more than specific platforms.\nPost-secondary education in business, engineering, or a related field is an asset but not required.\nOther duties as assigned as we, Price Electronics continue to grow.\nWhy Price Electronics?\nDirect mentorship from senior leadership in a company small enough that your contributions are visible and valued.\nExposure to the full lifecycle of electronics manufacturing—from quoting through production and delivery.\nA growth-stage company with real upward mobility for someone who proves themselves.\nWinnipeg-based with a North American customer footprint.","description_format":"text","description_chars":5243,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T22:14:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 1","filings_12m":3,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":85000,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":36,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/price-industries-customer-service-representative","json_url":"https://alion.io/job/price-industries-customer-service-representative.json","meta":{"generated_at":"2026-11-03T20:47:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2828437},"rest":"https://alion.io/mcp/rest/get_company?id=2828437"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprice-industries-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprice-industries-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprice-industries-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/price-industries-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprice-industries-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3425196}},{"tool":"search_jobs","arguments":{"company":"priceindustries.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3425196},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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