{"id":3116602,"url":"https://alion.io/job/priceline-com-contact-center-technology-engineer","title":"Contact Center Technology Engineer","company":{"id":7955,"name":"Priceline.com","domain":"priceline.com","url":"https://alion.io/company/priceline-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"DynamoDB","optional":false},{"name":"Incident Management","optional":false},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2024-12-27T00:00:00Z","employer_posted_date":"2024-12-27","last_verified_at":"2026-10-27T18:48:58Z","board_verified":true,"closed_at":null,"days_open":670,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":669},"description":"Contact Center Technology Engineer\nOur Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.\nThis role is eligible for our hybrid work model: Two days in-office.\nWhy this job’s a big deal:\nThis position is responsible for managing a variety of tasks supporting the overall contact center technology ecosystem including phone & messaging platforms, IVR, and reporting. This individual must monitor system uptime, conduct periodic testing, investigate technology issues, plan, design, track, and modify IVR-enabled telecommunications systems using Amazon Connect or similar technologies.\nIn this role you will get to:\nTechnical Acumen - Manage various contact center configurations including: IVR & ACD (Amazon Connect/AWS DynamoDb, Lambda,S3, Cloudwatch/logs), Contact Control Panel (CCP), API integrations, QA, QM, WFM platforms (Verint or equivalent), troubleshooting IVR issues, etc.\n\nFortify & Optimize- Support remote contact center teams globally that depend on stable technology platforms to facilitate customer interactions and agent transaction processing. Seek opportunities to secure/harden the contact center infrastructure and improve the proactive monitoring of critical components. Ensure the quality of contact center service in terms of stability, performance, and cost effectiveness.\n\nVendor Engagement- Facilitate discussions with outsource partners and contact center technology vendors (Verint, Amazon and other leading contact center tools ) to achieve business objectives.\n\nAnalytics- Analyze metrics on platform/system performance to ensure uptime requirements are met. Continually review and make recommendations to the business on ways technology can be leveraged to improve the customer experience and/or maximize operational efficiency.\n\nIncident Management- Assist with efforts related to service restoration and root cause analysis. Work through outsource partner counterparts to remedy service degradations and develop proper preventive measures as needed to prevent future service failures. Manage day to day technology issues/concerns at our contact centers globally.\n\nWho you are:\n3+ years in technology or a related field.\n\nDirect experience with AWS and Amazon Connect/AWS DynamoDb, Lambda,S3, Cloudwatch/logs) is a plus\n\nExposure with enterprise-scale IVR\n\nA basic understanding of programming languages and machine learning concepts preferred.\n\nFamiliarity with voice and data networking.\n\nPrior call center operations experience is preferred.\n\nPrevious experience in the travel / hospitality industry is considered an asset.\n\nEffectively communicate with individuals at all levels internally and externally.\n\nSolid analytical, follow-up, and organizational skills.\n\nDemonstrated ability to operate successfully in a time-sensitive and fast-paced contact center environment,\n\nAccess Management, Troubleshooting and remediation of tech issues reported at our contact centers.\n\nIllustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.\n\nThe Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.\n\n#LI-hybrid\nWho we are\nWE ARE PRICELINE.\nOur success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.\nOur culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.\nWe’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.\nPriceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.\nIf you want to be part of something truly special, check us out!\nFlexible work at Priceline\nPriceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.\nDiversity and Inclusion are a Big Deal!\nTo be the best travel dealmakers in the world, it’s important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.\nPriceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love you to join us and add to our rich mix!\nApplying for this position\nWe're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.\nExternal candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.","description_format":"text","description_chars":5943,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-22T22:15:28Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.134,"p_room":0.28,"age_days":669,"expected_fill_days":25,"reasons":["conf:24","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/priceline-com-contact-center-technology-engineer","json_url":"https://alion.io/job/priceline-com-contact-center-technology-engineer.json","meta":{"generated_at":"2026-10-28T01:15:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1550,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7955},"rest":"https://alion.io/mcp/rest/get_company?id=7955"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpriceline-com-contact-center-technology-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpriceline-com-contact-center-technology-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpriceline-com-contact-center-technology-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/priceline-com-contact-center-technology-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpriceline-com-contact-center-technology-engineer"}]}