{"id":1330641,"url":"https://alion.io/job/pricewaterhousecoopers-application-support-specialist","title":"Application Support Specialist","company":{"id":5739,"name":"PwC","domain":"pwc.com","url":"https://alion.io/company/pwc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":70,"open_postings":2647,"ghost_share":0.507,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"DNS","optional":true}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-24T02:19:26Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":44},"description":"Job Description & Summary\nWe'rea team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.\nSHAPING TOMORROW\nMake a real impact, today, and tomorrow, through work that matters. Here, you will tackle today's toughest challenges with a future-focused mindset; soour clients turn to us first when it matters most.\nMake a real impact\nIn this dynamic environment, we are looking for an ambitious and self-driven Application Support Specialist to join our team in Athens.\nMonitor and maintainagreed SLAs and KPIs for the support team's projects, ensuring consistent service quality\n\nEnsure the effective management of incidents, requests, problems, and changes across supported applications\n\nInvestigate, analyze, and resolve first-level operational and business issues that do not require technical development interventions\n\nUse SQL to search, analyze, and verify data in order toidentifyroot causes and support issue resolution\n\nLeverage logging, monitoring, and observability tools to detect, diagnose, and track application-related events and anomalies\n\nUtilize API testing tools (e.g.Postman) to investigate system-to-system interface issues and validatedata exchanges\n\nManage incidents, requests, and problems through ticketing systems, ensuring accuratedocumentation and timelyfollow-up\n\nCollaborate closely with technical teams, business stakeholders, and external partners to resolve complex issues and ensure smooth service continuity\n\nContribute to continuous improvement initiatives, proactively identifyingopportunities to enhance support processes and application performance\n\nWhat you bring matters\nUniversity degree in Computer Science, Computer Engineering, Telecommunications, or a related technical field\n\n2+ years of experience in an Application Support or Operational Support role for business applications\n\nStrong knowledge of SQL for querying, analyzing, and verifying data\n\nSolid understanding of web application architecture and communication via REST APIs\n\nProven experience investigating and resolving issues in production environments\n\nFamiliarity with logging, monitoring, and observability tools\n\nExperience managing incidents, requests, and problems through ticketing systems\n\nUnderstanding of core system integration concepts, with hands-on experience using API testing tools (e.g.Postman)\n\nA proactive mindset with a strong orientation towards continuous improvement\n\nKnowledge and practical experience with ITSM tools (such as ServiceNow, Jira Service Management, or similar) is considered a plus\n\nGood communicationand organizational skills\n\nUnderstanding of core networking concepts (DNS, SSL/TLS, Reverse Proxy, Firewalls) is considered a plus\n\nBRING YOUR BEST, EVERYDAY\nYour skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day - supported by people who inspire, challenge, and grow with you.\nWhat we offer goes beyond a competitive package. It'sabout creating the conditions for you to learn, belong, and deliver impact. That means:\nYour work life-balance supported by a hybrid working model\nYour creativity sparked in collaborative office spaces\nYour career growing through local and global opportunities\nYour development advanced with continuous learning and professional certifications\nYour well-being cared for with extra leave days and wellness initiatives\nYour perspective valued in an inclusive team where your impact matters\nWant to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high - and together we surpass them. We redefine possibilities for our clients and communities.\nChallenge accepted?\nOur circle of connection matters - it'sat the heart of what we do. Click here(PwC life)\nAll applicants will be acknowledged and treated inthe strictest confidentiality.","description_format":"text","description_chars":4101,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-27T09:47:40Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.398,"p_room":0.36,"age_days":44,"expected_fill_days":26,"reasons":["conf:16","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/pricewaterhousecoopers-application-support-specialist","json_url":"https://alion.io/job/pricewaterhousecoopers-application-support-specialist.json","meta":{"generated_at":"2026-10-24T02:28:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4051,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5739},"rest":"https://alion.io/mcp/rest/get_company?id=5739"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpricewaterhousecoopers-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpricewaterhousecoopers-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpricewaterhousecoopers-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pricewaterhousecoopers-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpricewaterhousecoopers-application-support-specialist"}]}