{"id":1460858,"url":"https://alion.io/job/pricewaterhousecoopers-etic-atlassian-technical-support-associate","title":"ETIC, Atlassian Technical Support - Associate","company":{"id":5739,"name":"PwC","domain":"pwc.com","url":"https://alion.io/company/pwc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":1209,"ghost_share":0,"stale_share":0.986,"repost_share":0.001,"time_to_fill_p50_days":13,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"AWS","optional":true},{"name":"Crowdstrike","optional":true},{"name":"Dynatrace","optional":true},{"name":"FinOps","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-06-11T00:00:00Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-10-18T12:03:06Z","board_verified":true,"closed_at":null,"days_open":130,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":130},"description":"Line of Service\nAdvisoryIndustry/Sector\nTechnologySpecialism\nAdvisory - OtherManagement Level\nAssociateJob Description & Summary\nWe are seeking Associate Level 2 and 3 Atlassian Products Support Engineers to join our team. In this role, you will be pivotal in providing technical support for Atlassian products such as Jira and Confluence. You will collaborate with our clients and partners to deliver effective support solutions that align with their business requirements.You will be part of a team that reports to the Cloud Service Delivery Director and will be an integral part of the team based in Cairo, as well as those delivering client transformation programs across the PwC Global Network, including the UK, the Netherlands and Germany.\nAs an Atlassian Products Support Engineer, you will:\nProvide technical support for Atlassian products, ensuring adherence to best practices and standards\n\nManage and optimize application performance, security, and operational tasks\n\nTroubleshoot and resolve technical issues related to Jira, Confluence, and associated tools\n\nWork closely with other support engineers, developers, architects, and project managers within our organization\n\nManaging Jira Projects and Confluence Spaces on both Cloud and self-hosted versions\n\nSupport daily tickets and requests on both Jira and Confluence, to create new Jira projects, workflows, custom fields, and Confluence Spaces\n\nRequired Skills:\nBachelor’s degree in Computer Science, Engineering, or a related field\n\nA minimum of 2 years of experience in the Applications Technical Support Domain\n\nProficient in supporting Atlassian products, particularly Jira and Confluence\n\nFamiliarity with application support tools and methodologies\n\nExperience with scripting and automation tools\n\nKnowledge of IT service management and agile methodologies\n\nStrong communication and interpersonal skills\n\nProficiency in English\n\nDesirable:\nAtlassian Certified Professional (ACP-620) Managing Jira Cloud Projects Certification or Similar Atlassian Certification\n\nEssential skills & attributes:\nExcellent oral and written communication skills as well as basic presentation skills\n\nAbility to work within a fast-paced & unstructured environment.\n\nExcellent time management, communication and organizational skills\n\nAbility to interact efficiently and collaborate with team members\n\nEducation:\nUniversity\nBachelors education in a Computer Science/ IT / Communications Engineering\nDesired Languages:\nFluent (English) - Speaking and Writing\nWhat we offer:\nFlexible working arrangements (Flex-work, Home Office)\n\nRefer-a-Friend - get a bonus in the employee referral program\n\nWide range of leading-edge trainings (including language courses)\n\nFamily Medical Insurance\n\nYearly Bonus This position offers the opportunity to develop your technical skills while working in a dynamic and supportive environment. If you are passionate about providing exceptional support for industry-leading software products, we would like to hear from you.\n\nAt PwC, The skills we look for in future employees. All our people need to demonstrate the skills and behaviors that support us in delivering our business strategy.\nThis is important to the work we do for our business, and our clients. These skills and behaviors make up our global leadership framework, ‘The PwC Professional’.\nThe PwC Professional focuses on five core attributes; whole leadership, business acumen, technical and digital, global and inclusive, and relationships.\nWe use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.\nWhole leadership :The ability to lead yourself and others to make a difference and create a positive impact in a responsible, authentic, resilient, inclusive and passionate manner.\nGlobal acumen:The ability to operate and collaborate effectively with a mindset that transcends boundaries and embraces diverse perspectives.\nTechnical and Digital : Focus on fast growing technologies and how to make use of them towards digital transformation.\nBusiness acumen:The ability to bring business knowledge, innovation and insight to create distinctive value for clients and PwC.\nRelationships:The ability to build relationships of high value which are genuine and meaningful.\nEducation (if blank, degree and/or field of study not specified)\nDegrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)\nRequired Skills\nAtlassian, Atlassian Confluence, Atlassian JIRA, Support ToolsOptional Skills\nAccepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, CrowdStrike, Dynatrace APM, Emotional Regulation, Empathy, FinOps Operating Model, Google Cloud Platform, Inclusion {+ 13 more}Desired Languages (If blank, desired languages not specified)\nTravel 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