{"id":1657246,"url":"https://alion.io/job/pricewaterhousecoopers-etic-azure-technical-support-engineer-associate","title":"ETIC, Azure Technical Support Engineer - Associate","company":{"id":5739,"name":"PwC","domain":"pwc.com","url":"https://alion.io/company/pwc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":1217,"ghost_share":0,"stale_share":0.986,"repost_share":0.001,"time_to_fill_p50_days":13,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"SQL","optional":false},{"name":"AWS","optional":true}],"status":"live","first_seen_at":"2025-03-13T00:00:00Z","employer_posted_date":"2025-03-13","last_verified_at":"2026-10-21T04:00:42Z","board_verified":true,"closed_at":null,"days_open":587,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":586},"description":"Line of Service\nAdvisoryIndustry/Sector\nTechnologySpecialism\nAdvisory - OtherManagement Level\nAssociateJob Description & Summary\nAt PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance.Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity.\nOverview\nWe are seeking a motivated and skilled Azure Technical Support Specialist with 1-3 years of experience to join our dynamic support team. The ideal candidate will possess a strong understanding of Microsoft Azure services and be dedicated to providing excellent customer support.\nKey Responsibilities\nProvide technical support for Azure services, including troubleshooting and resolving issues related to cloud infrastructure, applications, and services.\nAssist customers in understanding Azure features and functionalities, guiding them through best practices.\nMonitor and respond to support tickets in a timely manner, ensuring a high level of customer satisfaction.\nCollaborate with engineering and product teams to escalate and resolve complex issues.\nDocument solutions and maintain knowledge base articles for internal and customer use.\nParticipate in on-call rotation to provide after-hours support as needed.\nStay up to date with Azure updates, features, and industry trends.\nQualifications\nBachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).\n1-3 years of 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Cloud Virtualization, Communication, Emotional Regulation, Empathy, Enterprise Architecture, Enterprise Integration, Firewall (Network Security), Inclusion, Intellectual Curiosity, IT Infrastructure, IT Operations, IT Troubleshooting, Microsoft Azure, Network Access Protocols, Network Cloud Computing Platforms, Network Design and Deployment, Network Infrastructure {+ 10 more}Desired Languages (If blank, desired languages not specified)\nTravel Requirements\n0%Available for Work Visa Sponsorship?\nNoGovernment Clearance Required?\nNoJob Posting End Date","description_format":"text","description_chars":3312,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional 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