{"id":1422744,"url":"https://alion.io/job/pride-industries-desktop-support-technician","title":"Desktop Support Technician","company":{"id":1853885,"name":"PRIDE Industries","domain":"prideindustries.com","url":"https://alion.io/company/prideindustries","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roseville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T22:56:54Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-14T21:52:39Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Pay Rate\n$23.00 per hourTelecommute Status\nOnsiteAnnouncement\nPRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:\nJob Description\nPRIDE Industries\nJob Description\nJob: Desktop Support Technician\nJob Code: 918 - PR-Desktop Support Tech\nHR Title Group: Information Technology\nSalary Grade: N17\nFLSA Status: Non-Exempt\nApproval Date: August 2017\nSUPERVISES: There are no direct reports with this position.\nPOSITION SUMMARY: Under general supervision, the Desktop Support Technician responds to user inquiries and requests for assistance in operating the Company’s computer systems and applications software. Employees in this job class work directly with customers and users to define, analyze and resolve system and network problems of up to moderate complexity; for example, network outages, computer/system outages, or desktop and telecom equipment replacement. This job requires intermediate technical skills, business and user level knowledge of the systems and applications supported, and the ability to gather information, assess problems, and work with users and other IT staff to efficiently resolve issues and minimize down time.\nTYPICAL DUTIES: 1. * Serves as designated support or customer contact for responding to user-level issues regarding systems of moderate complexity and/or a limited number of systems of higher complexity.2. * Provides telecom and remote access support to clients; responds to inbound requests and moderately complex issues regarding troubleshooting, configuration, and repair related to networking, hardware and software operations.3. * Interviews users to obtain pertinent information, analyzes problems for probable causes, and tests possible solutions.4. * Logs and properly queues incoming support requests in ticketing system. Escalates and manages tickets to assure timely resolution, and thoroughly documents steps taken. Keeps track of all tickets worked on and annotates accordingly. 5. * Troubleshoots and repairs personal computers and peripheral equipment, and provides on-site troubleshooting and repair of client networks and computers.6. * Participates in documenting departmental policies and procedures.7. * Participates on system implementations at new site builds.8. * May provide support for purchasing telecom accessories;9. * Conducts billing on wireless devices and performs periodic inventory audit of all computer and telecom systems.10. * Maintains understanding of business processes supported, and ensures policies and regulations are followed.11. * May require working shifts outside of normal business hours.12. Performs other duties and special projects as assigned.\n* Denotes Essential Job Function\nMINIMUM QUALIFICATIONS:\nOne or more years of desktop and systems support experience in diverse IT environments;\nExcellent troubleshooting skills, especially for Windows and wireless devices;\nExperience using remote desktop tools.\nUnderstanding of database structures and SQL;\nKnowledge of and skill to operate the applications supported, which include SQL Queries, Windows, Outlook and Microsoft word, Excel, Access, and PowerPoint;\nFamiliarity with ERP Systems preferred;\nInitiative and follow-through, including the ability to complete an assignment from start to finish and provide follow-up and documentation;\nStrong problem solving and analytical skills;\nAbility to communicate effectively and respond to questions and requests;\nEffective written communication skills using appropriate business English;\nComputer literacy to use business software, the Internet, enter data/retrieve data;\nHuman relations skills to build effective working relationships;\nDemonstrated customer service, problem solving and common sense skills.\nEDUCATION REQUIREMENTS:\nAssociates\nHigh School Diploma or GED\nCERTIFICATES OR LICENSES REQUIRED:\nThe following licenses or certificates may be required depending on local, state and/or contract requirements:\nNot Applicable\nPHYSICAL REQUIREMENTS:\nEmployees must have the ability to perform the following physical demands for extended periods of time with or without assistance:\nViewing computer screen/monitor\nUtilizing keyboard\nAnswering phone/making calls\nWORK ENVIRONMENT:\nWork is performed in a normal office environment with limited privacy and some exposure to background noise.\nDISCLAIMER:\nThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.\nAt PRIDE, we make a difference in the lives of many, one job at a time. \nHow to Apply\nReady to make an impact? Join an organization where business meets purpose and every role contributes to a greater mission. Apply today at PRIDE Careers and be part of something meaningful.\nLearn more about who we are and what we stand for at www.prideindustries.com.\nPRIDE Industries is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.\nThank you for considering a career with us-we look forward to connecting with you!","description_format":"text","description_chars":5654,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Manufacturing","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-09-28T22:56:54Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.502,"p_room":0.35,"age_days":15,"expected_fill_days":7,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/pride-industries-desktop-support-technician","json_url":"https://alion.io/job/pride-industries-desktop-support-technician.json","meta":{"generated_at":"2026-10-14T22:46:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1853885},"rest":"https://alion.io/mcp/rest/get_company?id=1853885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpride-industries-desktop-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpride-industries-desktop-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpride-industries-desktop-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pride-industries-desktop-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpride-industries-desktop-support-technician"}]}