{"id":2726382,"url":"https://alion.io/job/pridemobility-it-support-technician","title":"IT Support Technician","company":{"id":2012618,"name":"PrideMobility","domain":"pridemobility.com","url":"https://alion.io/company/pridemobility-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51680,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":51680},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-16T16:26:17Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T14:37:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Starting Salary: $51,680\nSchedule: 6:30 AM to 3:00 PM\nDESCRIPTION/JOB SUMMARY\nProvide help desk and remote technical support to employees and on-site support for the Las Vegas facility by troubleshooting technology issues, escalating complex problems, and assisting with IT projects and infrastructure support\nRESPONSIBILITIES/DUTIES\nProvide first-line help desk and technical support for Microsoft 365 applications, desktops, network connectivity, internet applications, telephone systems, and related technology\nDocument, track, and manage incidents and service requests in the IT ticketing system through resolution or escalation\nProvide on-site IT support for the Las Vegas facility, working with facility personnel and IT teams to resolve issues, fulfill service requests, deploy equipment, and communicate service impacts\nTroubleshoot and resolve PC, network, and basic Windows Server issues, promptly escalating complex or critical issues to the appropriate support team or management\nConfigure, test, deploy, maintain, and upgrade computers, operating systems, applications, peripherals, and related hardware and software\nTroubleshoot and repair PCs, printers, handheld scanners, and other end-user equipment, replacing components or coordinating service as needed\nMonitor production, system, and network alerts, coordinate support resources, and communicate issues that affect business operations\nAssist system and network administrators with server, network, infrastructure, and related technology projects\nSupport IT projects and collaborate with users, project teams, and departments to meet business and service requirements\nProvide after-hours support for production or business-critical issues as required\nMaintain current technical knowledge through training and other professional development opportunities\nEnsure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management\nComplete the Annual CTPAT Security Training\nFocus on continuous improvement, and consistently demonstrate good business judgment\nWork effectively with all Pride departments to exceed internal and external expectations\nPride retains the discretion to modify duties and/or assign other duties as necessary\nREQUIRED SKILLS\nMust be a friendly team player, professional, detail-oriented, and honest\nMust have the ability to:\nMulti-task, problem-solve, and prioritize in a fast-paced working environment\nIdentify potential cybersecurity incidents and promptly follow established security reporting and escalation procedures\nPrioritize incidents and service requests based on urgency and business impact\nDiagnose and resolve issues with PCs, laptops, and related hardware and peripherals, including repairs, configuration, and upgrades\nExplain technical information clearly to technical and nontechnical users\nUse scripting and automation tools, such as PowerShell, to streamline routine technical support and administrative tasks\nLearn and adapt to new technologies to address business needs\nExercise discretion and sound judgment when making business decisions\nWork independently with minimal supervision, using initiative and creativity within established guidelines\nMust have:\nRelentless drive to achieve advancement and continuous improvement\nStrong analytical skills\nIntermediate working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint\nIntermediate working knowledge of Windows operating systems, Microsoft 365 applications, and common end-user technologies\nIntermediate working knowledge of computer hardware, BIOS, firmware, and peripherals\nStrong web navigation and online research skills\nStrong customer service, verbal, and written communication skills\nREQUIRED EXPERIENCE\nAt least 2 years of experience providing IT help desk, desktop support, or similar technical support in a business environment\nPREFERRED EXPERIENCE\nAt least 1 year of experience providing on-site IT support in a manufacturing, warehouse, or distribution environment preferred\nAt least 1 year of experience using an IT ticketing system to track, prioritize, and resolve support requests preferred\nAt least 1 year of experience supporting user accounts, access permissions, Microsoft Office, and basic Windows Server functions preferred\nREQUIRED EDUCATION\nAssociate Degree in Information Technology, Business or a related field, OR High School Diploma or GED with at least 6 years of the required experience\nPREFERRED EDUCATION\nBachelor’s degree in Information Technology, Business or a related field preferred\nREQUIRED QUALIFICATIONS\nMust be legally authorized to work in the United States without sponsorship now, or in the future\nDETAILS\nThis job description is not intended to be all-inclusive\nIn exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act\nPride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. 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