{"id":2164884,"url":"https://alion.io/job/primark-it-support-colleague-2","title":"IT Support Colleague","company":{"id":13528,"name":"Primark","domain":"primark.com","url":"https://alion.io/company/primark","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":46,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kildare, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T08:40:41Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T06:23:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Join Our Newbridge Depot Team: As an IT Support Colleague, you'll provide on-site technical support across the depot, helping to maintain critical infrastructure, networks, and hardware. Acting as the eyes and ears for the infrastructure, networking, and depot hardware.\n Provide first-line IT support, responding promptly to technical issues and escalating where required.\nSupport the resolution of networking incidents by performing basic connectivity checks and reporting findings.\nTroubleshoot hardware and software issues, carrying out initial fault diagnosis and documenting clear escalation details.\nManage and track support tickets, ensuring accurate records, timely updates, and effective follow-up.\nLiaise with third-party suppliers and service providers to coordinate issue resolution.\nAdminister user access within WMS systems, including account creation, modification, and removal in line with security policies.\nPerform basic repairs and maintenance on depot IT equipment, including kiosks and other end-user devices.\nConduct routine physical inspections of servers and network equipment, checking cabling, hardware status, and environmental conditions.\nSupport the smooth operation of depot technology infrastructure by acting as the on-site point of contact for IT-related issues.\n Strong communication and customer service skills.\nAbility to work in a fast-paced environment and manage priorities.\nBasic knowledge of networking (LAN, Wi-Fi, cabling, switch ports).\nExperience troubleshooting Windows devices and end-user hardware.\nFamiliarity with Android-based Zebra devices.\nStrong problem-solving and ticket management skills.\nProactive approach with excellent attention to detail.\nUnderstanding of warehouse/distribution centre operations.\nKnowledge of WMS/WCS systems and reporting tools.\nStrong organisational skills and data accuracy.\n Full-time site-based role operating across a team to provide cover as required for operations which can range from 6am to 10pm approx. Details can be discussed more at interview stage and will change with team over time as we better understand operational needs.\nThis role also includes Saturday working (likely 1 in 5 weekends), scheduled in line with business needs. flexibility is required to support peak periods and ensure operational continuity. the exact pattern of how Saturday working will operate can be discussed more at interview.\nOur fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.","description_format":"text","description_chars":2630,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-09T09:37:03Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.502,"p_room":0.9,"age_days":5,"expected_fill_days":14,"reasons":["conf:3","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/primark-it-support-colleague-2","json_url":"https://alion.io/job/primark-it-support-colleague-2.json","meta":{"generated_at":"2026-10-15T06:44:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13528},"rest":"https://alion.io/mcp/rest/get_company?id=13528"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprimark-it-support-colleague-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprimark-it-support-colleague-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprimark-it-support-colleague-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/primark-it-support-colleague-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprimark-it-support-colleague-2"}]}