{"id":1099495,"url":"https://alion.io/job/prime-electric-it-support-engineer-ii","title":"IT Support Engineer II","company":{"id":685279,"name":"Prime Electric","domain":"primee.com","url":"https://alion.io/company/primee","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":47,"ghost_share":0.362,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82000,"max":97000,"currency":"USD","period":"year","gross":null,"usd_annual":97000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T19:31:26Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-03T02:10:42Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"Position Summary:\nUnder general supervision, performs a variety of computer- and network-related tasks in support of the organization’s information technology function.\nWhat You Will Do\nDiagnoses computer problems, monitors computer processing systems, installs hardware/software and performs tests on computer equipment and programs\nProvides second-tier technical assistance and support for incoming queries and issues related to computer systems, software and hardware\nContributes and/or leads IT projects as requested\nParticipate in On-Call rotation schedule for after-hour critical & emergency Helpdesk Support\nResponds to escalated questions/helpdesk tickets, whether in person, over the phone or via email\nInstalls workstations and, when needed, trains end-users on computer use\nInstalls, modifies and repairs computer hardware and software\nPerform Quality Assurance / Quality Control before devices are deployed\nAssists with computer set-up, configuration and troubleshooting for remote jobsites and offices\nMaintains current and accurate inventory of technology hardware, software and resources\nComplies with and enforces internal policies, processes, and procedures\nComplies with the PRIME Safety Program - learns and follows safety regulations, procedures and safe work practices\nPerforms other duties as requested\nWhat You Will Need to be Successful\nAssociate’s degree (A.A.) or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.\nStrong understanding of how software and operating systems work\nExcellent listening, communication and problem-solving skills\nStrong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines\nAbility to think logically and analytically while maintaining a strong customer focus under stressful situations","description_format":"text","description_chars":1911,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T19:26:11Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":10,"expected_fill_days":89,"reasons":["conf:10","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":97000,"is_top_pay":true},"html_url":"https://alion.io/job/prime-electric-it-support-engineer-ii","json_url":"https://alion.io/job/prime-electric-it-support-engineer-ii.json","meta":{"generated_at":"2026-10-03T03:42:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3739,"day_limit":5000,"remaining_today":1261,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}