{"id":2488244,"url":"https://alion.io/job/prime-electric-it-support-engineer","title":"IT Support Engineer","company":{"id":685279,"name":"Prime Electric","domain":"primee.com","url":"https://alion.io/company/primee","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":65,"open_postings":53,"ghost_share":0.585,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":37,"currency":"USD","period":"hour","gross":null,"usd_annual":74000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T20:30:39Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T10:29:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"Position Summary:\nUnder general supervision, performs a variety of computer- and network-related tasks in support of the organization’s information technology function.\nWhat You Will Do\n(It is not the intent for this to be an exhaustive list of all performance expectations associated with this position.)\nDiagnoses computer problems, monitors computer processing systems, installs hardware/software and performs tests on computer equipment and programs\nProvides technical assistance and support for incoming queries and issues related to computer systems, software and hardware\nBeing the first point of contact for and triaging incoming tickets.\nResponds to questions/helpdesk tickets, whether in person, over the phone or via email\nInstalls workstations and, when needed, trains end-users on computer use\nInstalls, modifies and repairs computer hardware and software\nBuilds, deploys and cleans-up computers and mobile devices\nAssists with computer set-up, configuration and troubleshooting for remote jobsites and offices\nMaintains current and accurate inventory of technology hardware, software and resources\nComplies with and enforces internal policies, processes, and procedures\nComplies with the PRIME Safety Program - learns and follows safety regulations, procedures and safe work practices\nPerforms other duties as requested\nWhat You Need to Be Successful\nAssociate’s degree (A.A.) or equivalent from two-year college or technical school and one to three years related experience and/or training; or equivalent combination of education and experience.\nStrong understanding of how software and operating systems work\nExcellent listening, communication and problem-solving skills\nStrong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines\nAbility to think logically and analytically while maintaining a strong customer focus under stressful situations\nLicenses/Certifications:\nNone\nSupervisory Responsibilities:\nNone\nSpecial Requirements/Physical Demands/Working Conditions:\nWork is primarily performed in an office setting with minimal health or safety hazards. Noise level and temperature is moderate. Minimal lifting or climbing. Some travel such as, but not limited to, other offices, work sites and local business errands. Requires operating office machines such as, but not limited to, computers, copiers, scanners and phones.\nCommunication Skills:\nAbility to read and comprehend instructions and write basic correspondence such as memos. Face-to-face and telephone communication. No presentation skills necessary.\nReasoning Ability and/or Critical Thinking:\nAbility to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instruction. Constructive thinking and alternative short- to long-term solutions must be considered. 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