{"id":4072843,"url":"https://alion.io/job/prime-inc-guest-service-agent","title":"Guest Service Agent","company":{"id":2259224,"name":"Prime, Inc.","domain":"primeinc.com","url":"https://alion.io/company/primeinc-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T14:15:13Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T07:14:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThe Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.\nOur award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.\nThe Oasis Hotel & Convention Center is a property structured upon our core values:\nPassion - Passionate about who we are and what we do\nRespect - Mutual respect and appreciation for our associates and guests\nExtreme Service - We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.\nFamily & Community- All associates and guests are in the family. We desire to give back to the community and to each other.\nInnovation & Uniqueness - We desire to be a true oasis in the region and embrace our identity.\nHonesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.\nResponsibilities\nThe Guest Service Agent is responsible for providing our guests with extreme guest service, efficient and effective registration and billing services in a professional, friendly manner.\nResponsibilities:\nGreets guests in a friendly and professional manner\nEngage each guest and listen attentively to their request. Resolve in a timely manner.\nPerform accurate check -ins and check-outs of guests daily\nAnswer the telephone in a timely and professional manner\nMake reservations both over the phone and in person\nRun daily reports to check reservations for accuracy and identify any special requests\nResponsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shift\nAnticipate and address guest’s service needs\nMonitor and maintain cleanliness, sanitation, and organization of assigned work areas.\nLean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participates in evacuation if necessary.\nQualifications\nRequirements:\nExperience in Guest Services, with a strong knowledge of Springfield and surrounding areas.\nExcellent communication, guest service and time management skills\nMust be able to organize, plan ahead and manage workload.\nAbility to work effectively in a fast-paced and multi-tasked environment.\nKnowledge of the hotel industry beneficial\nExcellent computer skills, specifically in Microsoft Office. OPERA operating system experience beneficial\nMust be able to work calmly in a faced paced environment.\nMust be a clear thinker, remaining calm and resolving problems using good judgement\nWork cohesively with co-works as part of a team\nMust have a positive and professional upbeat personality with a desire to deliver extreme customer service to our guests.\nWill work a varied schedule to include days, nights and weekends as well as holidays.\nWeekends are required\nPhysical Requirements:\nThis position requires constant standing and walking. Must have the ability to remain in a stationary position for partial/ all shifts. Candidate must be able to lift and carry up 5lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel. \nWorking Environment\nIndoor working conditions in fast paced environment.","description_format":"text","description_chars":3425,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-11-11T14:15:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"green card filings: 3","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":3,"median_offered_wage_usd":35833,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:3","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/prime-inc-guest-service-agent","json_url":"https://alion.io/job/prime-inc-guest-service-agent.json","meta":{"generated_at":"2026-11-12T12:10:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2259224},"rest":"https://alion.io/mcp/rest/get_company?id=2259224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprime-inc-guest-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprime-inc-guest-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprime-inc-guest-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prime-inc-guest-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprime-inc-guest-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4072843}},{"tool":"search_jobs","arguments":{"company":"primeinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4072843},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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