{"id":2479902,"url":"https://alion.io/job/prime-rica-customer-service-representative-client-services","title":"Customer Service Representative - Client Services","company":{"id":2455233,"name":"Prime Rica","domain":"primerica.com","url":"https://alion.io/company/primerica-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Duluth, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":30000,"max":33000,"currency":"USD","period":"year","gross":null,"usd_annual":33000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-05T00:00:00Z","employer_posted_date":"2026-01-05","last_verified_at":"2026-10-23T04:07:29Z","board_verified":false,"closed_at":null,"days_open":293,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":293},"description":"Join Our Team\nIn 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.\nAbout this Position\nExcited to grow your career with the company?We value our talented employees, and whenever possible strive to help our employees grow professionally before recruiting new talent to our open jobs. If you see an open job opportunity that you think is right for you, we encourage you to apply!\nResponsibilities & Qualifications\nOur teammates make all the difference in our success.\nAbout this Position\nWe are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth, Georgia.\nRemote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed.\nThe Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.\nResponsibilities & Qualifications\nIn addition, the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.\nQualifications, Skills and Abilities:\n1 year of call center customer service experience preferred but not required\nMinimum high school diploma or GED\nPrevious insurance or financial services experience is a plus\nExcellent PC skills\nIntermediate skills in Microsoft Word\nExcellent verbal and written communication skills\nExcellent customer service skills\nAttention to detail\nAbility to maintain knowledge of company’s products and procedures\nAbility to communicate professionally with irate customers\nSchedule:\n40 hours per week\nMonday-Friday 9:00am - 6:00 pm\nSalary:\n$30,000-$33,000 based on experience\nRemote work requirements:\nInternet Access - speed requirements:\nUpload speed 8mbps\nDownload speed 15mbps\nAdditional information:\nThe Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.\nFLSA status:\nThis position is exempt (not eligible for overtime pay):\nNoOur Benefits:\nDay one health, dental, and vision insurance\n\n401(k) Plan with competitive employer match\n\nVacation, sick, holiday and volunteer time off\n\nLife and disability insurance\n\nFlexible Spending Account & Health Savings Account\n\nProfessional development\n\nTuition reimbursement\n\nCompany-sponsored social and philanthropy events\n\nIt has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.\nAt Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.","description_format":"text","description_chars":4824,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T22:25:52Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.135,"p_room":0.28,"age_days":293,"expected_fill_days":28,"reasons":["conf:49","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":33000,"is_top_pay":false},"html_url":"https://alion.io/job/prime-rica-customer-service-representative-client-services","json_url":"https://alion.io/job/prime-rica-customer-service-representative-client-services.json","meta":{"generated_at":"2026-10-25T06:52:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9682,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2455233},"rest":"https://alion.io/mcp/rest/get_company?id=2455233"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprime-rica-customer-service-representative-client-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprime-rica-customer-service-representative-client-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprime-rica-customer-service-representative-client-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prime-rica-customer-service-representative-client-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprime-rica-customer-service-representative-client-services"}]}