{"id":3516820,"url":"https://alion.io/job/prime-system-solutions-agreement-billing-specialist","title":"Agreement & Billing Specialist","company":{"id":685105,"name":"Prime System Solutions","domain":"primesystemsolutions.com","url":"https://alion.io/company/prime-system-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":36,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":42000,"period":"year","method":"role_country_seniority_unknown","sample_n":116},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-30T10:40:28Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-06T04:30:32Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We’re looking for a detail-oriented Agreement & Billing Specialist to turn signed customer contracts into accurate, well-maintained agreements in ConnectWise Manage.\nIn this role, you’ll help ensure services are set up and billed in line with contract terms. You’ll work closely with Sales, Project Management, Service Delivery, and Finance to support customer onboarding, manage agreement changes and renewals, and resolve billing questions. You’ll also help identify scope changes that need a signed change order before work proceeds.\nWhat you’ll do\nReview customer contracts, MSAs, SOWs, amendments, and renewals.\nSet up and maintain agreements, service additions, billing cycles, and renewal settings in ConnectWise Manage.\nCheck that agreement configuration, engineer time, services delivered, and invoices align with contract terms.\nSupport onboarding teams in confirming that project work is within the signed scope.\nTrack renewals, expirations, pricing changes, cancellations, and mid-term service changes.\nAudit agreements and investigate billing discrepancies, missed charges, or services that are no longer being delivered.\nReconcile agreement additions against vendor subscriptions, such as Pax8 or Microsoft CSP, where applicable.\nSupport Finance with month-end reviews, audit requests, billing disputes, and related NetSuite records.\nMaintain agreement documentation, reporting, and setup standards.\nRequirements\nAt least three years of experience in contract administration, billing operations, or finance operations-ideally in an MSP or technology services environment.\nHands-on experience with ConnectWise Manage agreements, additions, billing cycles, and invoicing.\nThe ability to interpret contracts and translate their terms into accurate system configuration.\nKnowledge of MSP billing models, including recurring, fixed-fee, project, and time-and-materials billing.\nStrong Excel skills and excellent attention to detail.\nClear communication skills and the confidence to raise questions when work or services fall outside the signed contract.\nNice to have\nNetSuite experience.\nExperience with Pax8, Microsoft CSP, or other vendor billing reconciliation.\nFamiliarity with ConnectWise reporting, ticketing, and time-entry workflows.\nKnowledge of revenue recognition, contract-to-cash processes, audits, or internal 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