{"id":3404673,"url":"https://alion.io/job/prime-system-solutions-billing-specialist-2","title":"Agreement & Billing Specialist (Hybrid)","company":{"id":685105,"name":"Prime System Solutions","domain":"primesystemsolutions.com","url":"https://alion.io/company/prime-system-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":36,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"role_country_seniority_unknown","sample_n":87},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-28T15:46:42Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T17:29:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Shift Schedule & Work Setup:\nEastern Timezone (Night Shift in PH)\n Hybrid Setup (3x Office, 2x WFH weekly) | Office Location: (GreatWork Studio) ABDC Building, Sct. Rallos, cor Sct. Tuason St, Diliman, Quezon City, Metro Manila\nJob Summary:\nWe are looking for a detail-oriented Billing Specialist to manage customer agreements and ensure accurate billing based on signed contracts, service agreements, and statements of work (SOWs). In this role, you will review customer contracts, configure and maintain billing agreements in ConnectWise Manage, and ensure that services, pricing, and billing terms are accurately reflected in the system.\nYou will work closely with Sales, Project Management, Service Delivery, and Finance to ensure that services delivered are covered by the appropriate contracts, billing starts and stops at the correct times, and any changes in services or pricing are properly documented and updated. You will also help identify billing discrepancies, prevent revenue leakage, support contract renewals, and maintain consistency between ConnectWise Manage and NetSuite records.\nThe ideal candidate has hands-on experience with ConnectWise Manage agreements and billing processes, understands managed service provider (MSP) billing models, and can translate complex contract terms into accurate system configurations.\nKey Responsibilities:\nContract Review and Agreement Management\nReview signed customer contracts, master service agreements (MSAs), statements of work (SOWs), amendments, and renewals to identify applicable services, pricing, billing terms, and contract dates.\nSet up and maintain customer agreements in ConnectWise Manage, ensuring all contracted services, products, quantities, billing cycles, and renewal terms are accurately configured.\nProcess contract amendments, service additions or removals, price changes, renewals, and cancellations.\nClarify discrepancies or ambiguous contract terms with Sales and Finance before activating agreements.\n\nBilling Accuracy and Reconciliation\nReview agreement setups and invoices to ensure customers are billed accurately according to their contracts.\nInvestigate and resolve discrepancies between signed contracts, system configurations, delivered services, and invoiced amounts.\nIdentify services that are being delivered but not billed, or billed despite no longer being provided, to help prevent revenue loss and billing errors.\nReconcile agreement additions against vendor-billed services, including Microsoft CSP and Pax8 subscriptions, where applicable.\nSupport billing inquiries, disputes, credits, month-end reviews, and audit requests.\n\nService Onboarding and Scope Management\nCoordinate with Project Management and Service Delivery during customer onboarding to ensure implementation activities align with the signed contract.\nIdentify services outside the agreed scope and coordinate with the appropriate teams to obtain approved change orders before additional work proceeds.\nUpdate agreements and billing records when contract amendments or additional services are approved.\nEnsure billing starts when services go live and stops when services are properly terminated, in accordance with contractual terms.\n\nRenewals and Contract Changes\nMonitor agreement term dates, expirations, and upcoming renewals, coordinating with Sales and Service Delivery as needed.\nApply contractual price increases, escalators, and rate changes on the correct effective dates.\nEnsure changes to users, devices, subscriptions, and services are properly documented and reflected in the billing system.\nMaintain accurate contract records and supporting documentation.\n\nSystems, Reporting, and Collaboration\nMaintain accurate customer agreement and billing records in ConnectWise Manage, with some cross-functional support in NetSuite.\nGenerate reports on agreement status, upcoming renewals, pricing changes, and billing audit findings.\nMaintain documentation of agreement configurations, billing procedures, and process improvements.\nServe as a point of contact for agreement-related billing questions, collaborating with Sales, Project Management, Service Delivery, and Finance to resolve issues.\nRequirements\nSkills, Knowledge, and Expertise\nBachelor's degree in Business Administration, Finance, Accounting, or a related field, or equivalent relevant work experience.\nAt least 3 years of experience in billing operations, contract administration, finance operations, or a related role, preferably within an MSP or IT services environment.\nHands-on experience with ConnectWise Manage agreements, including agreement additions, billing cycles, configuration, and invoicing.\nAbility to review signed contracts, MSAs, and SOWs and translate contractual terms into accurate billing system setups.\nUnderstanding of MSP billing models, including recurring billing, fixed-fee services, project-based billing, and time-and-materials billing.\nStrong Microsoft Excel skills and the ability to analyze billing data and investigate discrepancies.\nExcellent attention to detail, organizational skills, and problem-solving abilities.\nStrong written and verbal communication skills, including the ability to clarify contract terms and raise concerns when services fall outside the agreed scope.\nPreferred Qualifications:\nExperience using NetSuite for customer, item, and billing records.\nFamiliarity with Microsoft CSP, Pax8, or other vendor and distributor billing reconciliation.\nUnderstanding of ConnectWise ticketing and time-entry workflows and how agreement coverage affects billing.\nKnowledge of revenue recognition, contract-to-cash processes, internal controls, and audit support.\nPrevious experience working with managed service providers (MSPs), IT services companies, or other professional services organizations.\nWhat Success Looks Like:\nCustomer agreements are set up accurately and on time after contract signing.\nServices delivered are supported by signed contracts or approved change orders.\nInvoices accurately reflect contractual pricing, services, and billing terms.\nBilling discrepancies, unbilled services, and revenue leakage are identified and reduced.\nContract changes, renewals, and cancellations are processed accurately and on time.\nAgreement audits and reporting are completed consistently, with clear documentation and follow-through.\nBenefits\nWhy You'll Love Working with Us:\nPrime Office Location Convenient location with easy access to public transportation, dining, and nearby establishments.\nModern Workspace Enjoy a comfortable, well-equipped office with modern amenities.\nPaid Leave Take time off to recharge, starting upon regularization.\nHMO Benefits Comprehensive healthcare coverage as soon as you're regularized.\nGovernment-Mandated Benefits All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided.\nFun & Collaborative Culture Be part of a dynamic team that values creativity, innovation, and teamwork.\nNOTE:\nThis is a full-time employment position and NOT an Independent Contractor arrangement. It comes with government-mandated contributions and benefits.\nA background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.","description_format":"text","description_chars":7301,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-28T15:46:42Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":48,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/prime-system-solutions-billing-specialist-2","json_url":"https://alion.io/job/prime-system-solutions-billing-specialist-2.json","meta":{"generated_at":"2026-11-01T19:06:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29226,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685105},"rest":"https://alion.io/mcp/rest/get_company?id=685105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprime-system-solutions-billing-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprime-system-solutions-billing-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprime-system-solutions-billing-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prime-system-solutions-billing-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprime-system-solutions-billing-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3404673}},{"tool":"search_jobs","arguments":{"company":"primesystemsolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3404673},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}