{"id":1525842,"url":"https://alion.io/job/prime-system-solutions-it-support-technical-support-engineer-level-i","title":"IT Support / Technical Support Engineer - Level I","company":{"id":685105,"name":"Prime System Solutions","domain":"primesystemsolutions.com","url":"https://alion.io/company/prime-system-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":40,"ghost_share":0,"stale_share":0.35,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["NI"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T14:02:10Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T11:00:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Important: This position is intended for candidates who have hands-on experience with the required technologies listed above. Please apply only if you meet the required technical qualifications and have practical troubleshooting experience in Microsoft 365, Active Directory, Azure, Exchange Online, printer troubleshooting, and basic networking. Applications that do not meet the core technical requirements may not be considered.\nJob Summary\nWe are looking for an IT Support Engineer with hands-on experience in Microsoft technologies and end-user troubleshooting. The ideal candidate should have a good understanding of Microsoft 365, Active Directory, Azure, Exchange Online, and basic networking, along with the ability to troubleshoot printer and general desktop issues.\nKey Responsibilities\nProvide technical support for end users and troubleshoot hardware/software issues.\nTroubleshoot and administer Microsoft 365 applications and services.\nPerform basic administration and troubleshooting of Active Directory.\nAssist with Azure user, access, and configuration-related issues.\nTroubleshoot Exchange Online issues, including mail flow, Outlook, and mailbox-related problems.\nDiagnose and resolve printer and printing-related issues.\nPerform basic network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.\nTroubleshoot Windows operating system and common application issues.\nEscalate complex technical issues to the appropriate technical team when required.\nMaintain proper documentation of incidents, troubleshooting steps, and resolutions.\nRequirements\nExperience: 1-3 years in an IT Support, Service Desk, Desktop Support, or similar role.\nRequired Skills:\nHands-on experience with Microsoft 365\nWorking knowledge of Active Directory\nBasic knowledge of Microsoft Azure\nExperience with Exchange Online\nStrong troubleshooting skills for printers and end-user devices\nBasic understanding of networking and network troubleshooting\nGood communication and customer-service skills\nAbility to diagnose issues systematically and work independently","description_format":"text","description_chars":2076,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Nicaragua","iso":"NI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-09-30T14:02:10Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":55,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/prime-system-solutions-it-support-technical-support-engineer-level-i","json_url":"https://alion.io/job/prime-system-solutions-it-support-technical-support-engineer-level-i.json","meta":{"generated_at":"2026-10-01T12:24:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3795,"day_limit":5000,"remaining_today":1205,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}