{"id":1525843,"url":"https://alion.io/job/prime-system-solutions-it-systems-network-engineer-level-ii","title":"IT Systems & Network Engineer - Level II","company":{"id":685105,"name":"Prime System Solutions","domain":"primesystemsolutions.com","url":"https://alion.io/company/prime-system-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":40,"ghost_share":0,"stale_share":0.35,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["NI"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SharePoint","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-30T14:02:10Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T11:00:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Important: This position requires candidates with hands-on experience in the technologies and responsibilities listed above. Candidates should apply only if they have practical experience with Microsoft 365, Azure, Active Directory, Entra ID, Intune, SharePoint, Exchange Online, networking, routers/switches, firewalls, and device troubleshooting. Previous MSP experience is a big plus. Candidates without relevant hands-on experience in the required technologies may not be considered.\nJob Summary\nWe are looking for a IT Systems & Network Engineer - Level II with strong hands-on experience in Microsoft technologies, networking, firewalls, and IT infrastructure support. The ideal candidate should have experience working in an MSP environment and be comfortable managing multiple client environments and troubleshooting a wide range of technical issues.\nKey Responsibilities\nProvide Level II technical support for client infrastructure and end-user environments.\nAdminister and troubleshoot Microsoft 365, Azure, Active Directory, and Entra ID.\nManage and troubleshoot Microsoft Intune, including device management and configuration.\nAdminister SharePoint Online and troubleshoot access and configuration issues.\nManage and troubleshoot Exchange Online, including mailboxes, mail flow, and email-related issues.\nConfigure and troubleshoot routers and switches.\nConfigure, monitor, and troubleshoot multiple firewalls across different client environments.\nTroubleshoot servers, workstations, laptops, printers, and other IT devices.\nDiagnose and resolve network connectivity, DNS, DHCP, VPN, and related infrastructure issues.\nHandle escalated technical issues from Level I support and provide appropriate resolution.\nWork across multiple client environments while maintaining proper documentation and security standards.\nCollaborate with internal teams and clients to resolve complex technical issues.\nEscalate issues when required and ensure timely resolution according to service requirements.\nRequirements\nRequired Technical Skills\nMicrosoft 365\nMicrosoft Azure\nActive Directory\nMicrosoft Entra ID\nMicrosoft Intune\nSharePoint Online\nExchange Online\nRouter and switch configuration\nFirewall configuration and troubleshooting\nNetwork troubleshooting\nHardware/device troubleshooting\nVPN, DNS, DHCP and TCP/IP fundamentals\nStrong understanding of Windows environments\nRequired Experience\nPrevious experience working in an MSP (Managed Service Provider) environment is a big plus.\nHands-on experience managing and troubleshooting multiple client environments.\nPractical experience with Microsoft cloud and infrastructure technologies.\nExperience handling Level II technical escalations.\nStrong troubleshooting and problem-solving skills.\nGood communication and client-facing skills.","description_format":"text","description_chars":2785,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Nicaragua","iso":"NI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-09-30T14:02:10Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":55,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/prime-system-solutions-it-systems-network-engineer-level-ii","json_url":"https://alion.io/job/prime-system-solutions-it-systems-network-engineer-level-ii.json","meta":{"generated_at":"2026-10-01T18:52:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4144,"day_limit":5000,"remaining_today":856,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}