{"id":2186876,"url":"https://alion.io/job/prime-system-solutions-service-coordinator","title":"Service Coordinator","company":{"id":685105,"name":"Prime System Solutions","domain":"primesystemsolutions.com","url":"https://alion.io/company/prime-system-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":38,"ghost_share":0,"stale_share":0.395,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lahore, Pakistan","Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":29000,"period":"year","method":null,"sample_n":11521},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-09T16:43:11Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T02:18:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Prime System Solutions is hiring a Service Coordinator for a US-based managed IT services provider (MSP). You will join a small core team that keeps the client's service operations moving. Unlike project coordination, this role works ticket by ticket: a high volume of small, quick-turnaround jobs. You will match each request with the right field engineer, schedule the work, and keep the customer informed until it's done. The role is revenue driven: every ticket you move forward is billable work delivered.\nKey Responsibilities:\nManage a high-volume queue of service tickets, and prioritize and turn them around quickly. \nAssign and schedule field engineers and local resources to each ticket, and confirm availability and logistics. \nCoordinate onsite visits and small tasks with customers: book appointments, confirm access, and follow up after completion. \nCommunicate clearly and professionally with customers by email and phone, including during urgent or difficult situations. \nKeep ticket notes, statuses and time and billing details accurate in the PSA and ticketing system. \nEscalate blocked or at-risk tickets, and spot work that should become a project. \nWork with the Project Coordination team, and help cover and cross-train as needed.\nRequirements\nAble to work US Eastern Time hours consistently. \nExcellent written and spoken English, including confident client-facing communication. \nExperience in service coordination, dispatch, helpdesk or service desk coordination, scheduling, or a similar fast-paced coordination role. \nAble to juggle many small tasks at once, with quick turnaround and strong attention to detail. \nProfessional, dependable and calm under pressure. \nNice to have:\nExperience at an MSP or IT services company, or with tier-1 support or service desk operations. \nFamiliarity with PSA or ticketing tools (e.g., ConnectWise, Autotask) and dispatch or scheduling tools. \nSome project coordination experience, which helps with scheduling structure. \nNo hands-on technical work is required. \nYou will coordinate field resources, not perform the technical work.","description_format":"text","description_chars":2095,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-09T16:43:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/prime-system-solutions-service-coordinator","json_url":"https://alion.io/job/prime-system-solutions-service-coordinator.json","meta":{"generated_at":"2026-10-12T05:35:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685105},"rest":"https://alion.io/mcp/rest/get_company?id=685105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprime-system-solutions-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprime-system-solutions-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprime-system-solutions-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prime-system-solutions-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprime-system-solutions-service-coordinator"}]}