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This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems.\nThe ideal candidate will possess strong hands-on experience with Microsoft 365, Active Directory, Azure, and a variety of firewall technologies, as well as a deep understanding of virtualization platforms, such as VMWare. Experience working with remote access tools, monitoring platforms, and ticketing systems is also required.\nKey Responsibilities:\n Network and System Administration:\nAdminister and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto.\nManage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.\nSupport and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services.\nImplement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection.\nSecurity and Compliance:\nMonitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions.\nPerform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices.\nWork with clients to develop and implement disaster recovery and business continuity plans.\nSupport and Troubleshooting:\nProvide Level 1 and Level 2 technical support for system, network, and application issues.\nUse remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations.\nTroubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems.\nVirtualization and Cloud Services:\nAdminister VMWare environments, including the installation, configuration, and maintenance of virtual servers.\nProvide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure.\nCollaboration and Ticket Management:\nCollaborate with internal and external teams to provide effective IT solutions and support.\nUtilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner.\nEnsure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system.\nMonitoring and Reporting:\nProactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations.\nProvide regular reports on system performance, uptime, and security incidents to management and clients.\nRequirements\n3-4 years of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies.\n 3-4 years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems.\nCertification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP).\nBenefits\nHMO Coverage (with dependent option, if applicable)\nGovernment-Mandated Benefits (SSS, PhilHealth, Pag-IBIG, and 13th Month Pay)\nWork with Diverse International Clients and Colleagues\nCareer Growth & Advancement Opportunities\nContinuous Learning & Skill Development\nCollaborative and Supportive Team Environment","description_format":"text","description_chars":3825,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)","IT Staffing & Staff 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