Application Support Executive

Prime Tech Solutions • Information Technology • Professional Services • 28 days ago
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Salary
$2k – $2.4k per year
Location
In office (Dhaka)
Employment
Full-Time

First seen by Alion on Sep 21, 2026.

Overview
Company
Impact
Profile match

Prime Tech Solutions

The Door To Appropriate Technology. Prime Tech Solutions Ltd is a premier provider of technology-driven services, renowned for its ability to deliver innovative solutions that address modern business challenges.
primetechbd.com • HQ: Dhaka, Bangladesh • Information Technology • Professional Services • Software
Responsibilities & Context

  • Receive, triage, and resolve support tickets within agreed SLAs.

  • Reproduce and diagnose issues using logs, API responses, and database queries.

  • Provide L1/L2 support and escalate complex bugs to developers with clear reproduction steps.

  • Monitor application health and respond to incidents or alerts.

  • Communicate with clients by email, phone, and chat, giving clear updates and workarounds.

  • Support deployments, configuration changes, and post-release verification.

  • Write and maintain documentation, FAQs, and troubleshooting guides.

  • Report recurring issues and suggest improvements to prevent them.

  • Collaborate with developers, QA, and project managers.

Education
  • Bachelor of Science (BSc) in Computer Science, Information Technology
Experience
  • At most 2 years
  • The applicants should have experience in the following business area(s): Software Company, Travel Agency
  • Freshers are also encouraged to apply.
Additional Requirements
  • Age 25 to 35 years

  • Candidate from any discipline can apply but CSE/IT is preferable.

Skills

Client Relationship, Communication, Computer Literacy, Speaking Professionally

Compensation & Other Benefits
  • Mobile bill,Weekly 2 holidays
  • Lunch Facilities: Partially Subsidize
  • Festival Bonus: 2
  • Employment status: Full Time
  • Workplace: Work at office
  • Vacancies: 2
  • Salary: Tk. 20000 - 25000 (Monthly)
  • Job location: Dhaka
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