{"id":2837197,"url":"https://alion.io/job/prime-tech-solutions-application-support-executive","title":"Application Support Executive","company":{"id":4436962,"name":"Prime Tech Solutions","domain":"primetechbd.com","url":"https://alion.io/company/prime-tech-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dhaka, Bangladesh"],"countries":["BD"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20000,"max":25000,"currency":"BDT","period":"month","gross":null,"usd_annual":2448},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T10:41:00Z","employer_posted_date":null,"last_verified_at":"2026-09-21T10:41:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Responsibilities & ContextReceive, triage, and resolve support tickets within agreed SLAs.\n\nReproduce and diagnose issues using logs, API responses, and database queries.\n\nProvide L1/L2 support and escalate complex bugs to developers with clear reproduction steps.\n\nMonitor application health and respond to incidents or alerts.\n\nCommunicate with clients by email, phone, and chat, giving clear updates and workarounds.\n\nSupport deployments, configuration changes, and post-release verification.\n\nWrite and maintain documentation, FAQs, and troubleshooting guides.\n\nReport recurring issues and suggest improvements to prevent them.\n\nCollaborate with developers, QA, and project managers.\n\nEducationBachelor of Science (BSc) in Computer Science, Information Technology\n\nExperienceAt most 2 years\nThe applicants should have experience in the following business area(s): Software Company, Travel Agency\nFreshers are also encouraged to apply.\n\nAdditional RequirementsAge 25 to 35 years\n Candidate from any discipline can apply but CSE/IT is preferable.\n\nSkillsClient Relationship, Communication, Computer Literacy, Speaking Professionally\n\nCompensation & Other BenefitsMobile bill,Weekly 2 holidays\nLunch Facilities: Partially Subsidize\nFestival Bonus: 2\n\nEmployment status: Full Time\nWorkplace: Work at office\nVacancies: 2\nSalary: Tk. 20000 - 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