{"id":1203458,"url":"https://alion.io/job/prime-therapeutics-director-of-it-architecture-technical-account-management-remote","title":"Director of IT Architecture - Technical Account Management - Remote","company":{"id":2088893,"name":"Prime Therapeutics","domain":"primetherapeutics.com","url":"https://alion.io/company/primetherapeutics","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Home, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":143000,"max":243000,"currency":"USD","period":"year","gross":null,"usd_annual":243000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-09-24T22:27:46Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.\nJob Posting Title\nDirector of IT Architecture - Technical Account Management - RemoteJob Description\nThe Director, Technical Account Management is responsible for leading Prime Therapeutics' Technical Account Management (TAM) function and establishing a world-class IT Client Success capability that strengthens strategic client relationships, improves client outcomes, and serves as the primary technology interface between Prime and its clients.\nThis role leads a team of Technical Account Managers who provide ongoing technology relationship management, technical advisory services, and cross-functional coordination for Prime's strategic clients. The Director partners closely with Account Management, Sales, Implementations, Business, and supporting Information Technology areas to ensure Prime delivers consistent, proactive, and high-value client experience throughout the entire client lifecycle.\nThe Director is accountable for defining and operationalizing the TAM vision, service portfolio, engagement model, governance processes, and client success measures. The role serves as a champion for clients, helping ensure client priorities, modernization roadmaps, technical requirements, and strategic objectives are effectively connected to Prime's business capabilities, platforms, and technology investments.\nResponsibilities\nProvide leadership, direction, coaching, mentoring, and performance management for Technical Account Management staff. \nDefine and execute the strategic vision, operating model, service portfolio, engagement framework, and roadmap for the Technical Account Management function. \nEstablish and maintain trusted relationships with strategic client technology leaders and stakeholders. \nServe as the technical leadership escalation point for client-facing technology issues, risks, priorities, and strategic opportunities. \nDevelop and maintain technical account management standards, processes, governance models, tools, metrics, and service level expectations. \nPartner with Account Management, Sales, Implementations, Information Security, Business and supporting IT areas to align client needs with enterprise capabilities and technology strategy. \nFacilitate ongoing client engagement activities including technology reviews, roadmap discussions, architecture conversations, modernization planning, implementation readiness reviews, and executive briefings. \nEnsure client priorities, technical requirements, strategic initiatives, and modernization needs are effectively represented within Prime planning and prioritization processes. \nLead development of repeatable frameworks for client technology engagement, technical advisory services, client journey management, and modernization planning. \nFacilitate coordination of complex cross-functional technology initiatives affecting strategic clients. \nEstablish performance metrics and success measures for client satisfaction, client retention, modernization outcomes, technical adoption, operational excellence, and service quality. \nIdentify opportunities to improve client experience through enhanced processes, technology capabilities, automation, standards, and governance. \nSupport strategic client requests, implementations, migrations, and modernization programs by providing technology leadership, oversight, and coordination. \nDevelop and manage departmental budgets, resource plans, workforce strategies, and operational plans. \nEnsure compliance with applicable regulatory, security, risk management, privacy, audit, and governance requirements. \nPartner with leadership to define future-state client engagement models and technical advisory capabilities. \nFoster a culture of collaboration, accountability, innovation, continuous improvement, diversity, equity, and inclusion. \nOther duties as assigned\nMinimum Qualifications\nBachelors degree in Information Technology or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma from an accredited school or equivalent GED required\n8 years of work experience in IT-related roles with exposure to variety of technologies and applications\n5 years of leadership and people management experience leading Technical Account Management, Customer Success, Professional Services, Technical Consulting, Client Technology Serves or similar organizations\nMust be eligible to work in the United States without the need for work visa or residency sponsorship\nAdditional Qualifications\nExperience leading cross-functional initiatives involving technology, operations, product, implementation, sales, and client-facing teams. \nExperience communicating technical concepts to executive audiences and external clients. \nDemonstrated experience building strategic relationships with executive stakeholders. \nExperience managing complex technology programs and client-facing initiatives. \nDemonstrated ability to influence without direct authority across large matrixed organizations. \nStrong verbal and written communication skills with a proven ability to translate complex technical concepts into clear, business-focused communication\nExcellent problem solving and business analysis skills\nAbility to multi-task, manage projects, set time frames, and meet deadlines\nAbility to work as team player, comfortable with fast paced, changing environment and ambiguity\nStrong leadership, stakeholder management, and interpersonal skills\nDemonstrated success in leading large-scale IT initiatives and driving digital transformation\nAbility to manage competing priorities, set strategy, and deliver results in dynamic environments\nPreferred Qualifications\nDeep experience within healthcare payer, PBM, health plan, specialty pharmacy, health technology, or healthcare services environments\nExperience supporting enterprise technology transformations and large-scale platform migrations \nExperience creating and operationalizing client journey models, client engagement frameworks, and client advisory programs\nAdvanced certifications (e.g., PMP, CISSP, ITIL)\nEvery employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures\nEvery employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job\nPotential pay for this position ranges from $143,000.00 - $243,000.00 based on experience and skills.To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the \"Benefits at a glance\" button for more detail (https://www.primetherapeutics.com/benefits).\nPrime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.\nWe welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.\nPrime Therapeutics LLC is a Tobacco-Free Workplace employer.\nPositions will be posted for a minimum of five consecutive workdays.","description_format":"text","description_chars":7898,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmaceuticals"],"lifecycle":[{"event":"open","at":"2026-09-24T22:27:46Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.675,"p_room":0.55,"age_days":28,"expected_fill_days":24,"reasons":["conf:2","win:tail"],"computed_at":"2026-09-25T00:28:22Z"},"pay":{"stated_usd_annual":243000,"is_top_pay":true},"html_url":"https://alion.io/job/prime-therapeutics-director-of-it-architecture-technical-account-management-remote","json_url":"https://alion.io/job/prime-therapeutics-director-of-it-architecture-technical-account-management-remote.json","meta":{"generated_at":"2026-09-25T00:28:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":456,"day_limit":5000,"remaining_today":4544,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}