{"id":2900019,"url":"https://alion.io/job/primeflight-aviation-services-customer-service-agent","title":"Customer Service Agent","company":{"id":2500783,"name":"PrimeFlight Aviation Services","domain":"wearegat.net","url":"https://alion.io/company/wearegat","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":92,"open_postings":80,"ghost_share":0.05,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":274,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-08T05:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T14:52:25Z","board_verified":true,"closed_at":null,"days_open":288,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":288},"description":"Job Summary\nAs a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.\nResponsibilities:\nAble to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.\nMust be able to announce both incoming and outbound flights.\nHandle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.\nAccept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.\nAgents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.\nUse airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.\nAble to stand and work in one location for up to four hours at a time.\nYou may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.\nWork independently without direct supervision.\nRequirements:\nMust be at least 18 years of age\nMust have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.\nAbility to read, speak, and understand the English language.\nAbility to stand for long periods of time\nMust possess good communication skills and a friendly, outgoing personality in person and via telephone.\nPossess entry-level computer skills\nOccasionally lift bags or items weighing between 50 and 70 pounds\nPass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law\nMust be able to work nights, weekends, and 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