{"id":113274,"url":"https://alion.io/job/primeintellect-technical-account-manager-ai-infrastructure","title":"Technical Account Manager - AI Infrastructure","company":{"id":5907,"name":"Prime Intellect","domain":"primeintellect.com","url":"https://alion.io/company/primeintellect","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":23,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":98,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Cloudflare","optional":false},{"name":"Databricks","optional":false},{"name":"Datadog","optional":false},{"name":"Function Calling","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"LangChain","optional":false},{"name":"OpenAI","optional":false},{"name":"OpenRouter","optional":false},{"name":"Perplexity","optional":false},{"name":"Post-training","optional":false},{"name":"SFT","optional":false},{"name":"Together AI","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-07-08T18:36:01Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-11-01T16:43:11Z","board_verified":true,"closed_at":null,"days_open":115,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":115},"description":"Technical Account Manager\nOwn Your Intelligence\nPrime Intellect is building the open superintelligence stack: the infrastructure frontier AI labs build internally, made available to every ambitious AI team.\nOur platform, Lab, unifies compute, environments, evaluations, secure sandboxes, high-performance training, and deployment into one full-stack system for post-training at frontier scale - from SFT and RL to tool use, agent workflows, and continuously improving production models. We are building open frontier AI: open-source models trained end to end for long-horizon tasks like autonomous research, and the full-stack platform our own research team uses to build them. The next generation of AI companies, enterprises, and research teams do not just need more GPUs. They need the ability to turn their own workflows, tools, data, and feedback loops into superintelligence they own.\nPrime Intellect has raised $150M in total funding from Founders Fund, Radical Ventures, NVIDIA, and exceptional AI, infrastructure, and enterprise operators - including Andrej Karpathy, Dwarkesh Patel, and leaders and founders from Ramp, Perplexity, Harvey, Mercor, Zapier, Datadog, Cognition, OpenAI, Thinking Machines, Together AI, SemiAnalysis, LangChain, Browserbase, Cloudflare, Sierra, Databricks, Airbnb, OpenRouter, Standard Intelligence, Fleet, Core Auto, and more. We are looking for people who want to build at the intersection of frontier research, real infrastructure, and go-to-market for a category that does not fully exist yet.\nYour Role\nPrime Intellect serves some of the most sophisticated AI teams in the world that depend on our compute and infrastructure to train and deploy production AI systems. The Customer Success Manager is the person who makes sure those customers succeed, scale, and keep building with us.\nThis is not a traditional Customer Success role. Our customers run large-scale training jobs, scale inference workloads against real production traffic, and depend on cluster reliability and performance the way most companies depend on their cloud provider. The work spans the technical and the commercial - you'll be reading Grafana dashboards and discussing cluster performance with a customer's ML infrastructure team in the morning, and partnering with Sales on a capacity expansion in the afternoon.\nYou'll own a portfolio of enterprise customers end-to-end and build the relationships that make Prime Intellect the partner of choice for their AI infrastructure.\nResponsibilities\nCustomer Ownership\nOwn a portfolio of enterprise customers end-to-end - adoption, retention, expansion, and overall health\n\nBuild deep relationships with technical and executive stakeholders at each customer, from ML engineers to engineering leadership\n\nDrive customer outcomes: faster time-to-value on first workloads, smooth scaling as their usage grows, and meaningful expansion as their AI ambitions expand\n\nTechnical Partnership\nUnderstand each customer's training and inference workloads at a real technical level - what models they're training, what infrastructure they need, what their performance bottlenecks are\n\nPartner with customers' engineering teams on cluster performance, capacity planning, workload optimization, and migration\n\nTranslate customer needs into clear, prioritized feedback for our Engineering and Product teams\n\nExpansion & Renewals\nIdentify expansion opportunities ahead of the customer - anticipate scaling needs, surface new use cases, drive adoption of new products (Lab, Inference, additional compute capacity)\n\nPartner with Sales on renewal conversations and growth motions\n\nMaintain visibility into the economics of each customer relationship, in partnership with Finance and Compute\n\nOperational Excellence\nServe as the first line for customer-facing operational issues - usage questions, capacity changes, SLA tracking, incident communications\n\nBuild the cross-functional connective tissue between Sales, Engineering, Finance, and customers\n\nWhat We're Looking For\n3-6 years in Customer Success, Technical Account Management, Solutions Engineering, or adjacent roles at infrastructure, cloud, or AI/ML companies\n\nStrong technical fluency - comfortable reading dashboards, discussing infrastructure architecture, and engaging with customer engineering teams without a translator\n\nStrong commercial instincts - you understand that Customer Success is a revenue function, not a support function, and you can drive real expansion alongside technical outcomes\n\nDeep customer empathy combined with high judgment - you advocate for customers internally while making the calls that are right for the business\n\nExcellent verbal and written communication, especially when explaining complex technical issues to non-technical stakeholders and vice versa\n\nHigh ownership - you see gaps and build the fix before anyone asks\n\nComfortable in ambiguity and speed; this market doesn't slow down\n\nAI-native in how you work: you use LLMs, automation, and programmatic tools to move faster\n\nBonus:\nDirect experience at a cloud provider, AI infrastructure company, or compute marketplace\n\nFamiliarity with GPU economics, training and inference workloads, or compute consumption patterns\n\nBackground as a TAM or Solutions Architect at a hyperscaler (AWS, GCP, Azure) or specialized cloud provider\n\nWorking knowledge of usage-based pricing, capacity commitments, and consumption-based contracts\n\nYou've been an early Customer Success hire at a high-growth company\n\nWhat We Offer\nCash Compensation Range of $160,000 - $200,000 + meaningful equity\n\nFlexible work (remote or San Francisco)\n\nVisa sponsorship and relocation support\n\nProfessional development budget\n\nTeam off-sites and conferences\n\nA front-row seat to building the infrastructure layer for open AI","description_format":"text","description_chars":5789,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Reinforcement Learning","Foundation Models","AI Development Tools"],"lifecycle":[{"event":"open","at":"2026-07-08T18:36:01Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.73,"p_room":0.44,"age_days":115,"expected_fill_days":98,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/primeintellect-technical-account-manager-ai-infrastructure","json_url":"https://alion.io/job/primeintellect-technical-account-manager-ai-infrastructure.json","meta":{"generated_at":"2026-11-01T18:33:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5907},"rest":"https://alion.io/mcp/rest/get_company?id=5907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprimeintellect-technical-account-manager-ai-infrastructure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprimeintellect-technical-account-manager-ai-infrastructure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprimeintellect-technical-account-manager-ai-infrastructure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/primeintellect-technical-account-manager-ai-infrastructure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprimeintellect-technical-account-manager-ai-infrastructure"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":113274}},{"tool":"search_jobs","arguments":{"company":"primeintellect.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":113274},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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