{"id":3876211,"url":"https://alion.io/job/primetrack-it-support-engineer-mwd","title":"IT Support Engineer (m/w/d)","company":{"id":4520917,"name":"Primetrack","domain":"primetrack.ch","url":"https://alion.io/company/primetrack-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"onlyfy","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basel, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-07T14:14:41Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"IT Support Engineer (m/w/d)\nWer wir sind\nZusammen mit Datalynx AG und skillcloud AG gehört die Primetrack AG zur Firmengruppe der Datalynx Group. Die Primetrack AG ist der Partner für innovative und individuelle IT-Leistungen. Wir beraten unsere Kunden und begleiten Sie von der Bereitstellung zuverlässiger, skalierbarer Infrastruktur und Integration moderner Software-, Intranet- und Kollaborations-Lösungen bis zur Inbetriebnahme und darüber hinaus.\nWir suchen eine engagierte Persönlichkeit als IT Support Engineer (m/w/d), die sich in den Bereichen Client, Server und Netzwerk zu Hause fühlt. Deine Hauptaufgaben umfassen Second- und Third-Level Support, sowohl remote als auch vor Ort. Du beantwortest Anfragen von Anwendern, analysierst und behebst Störungen und dokumentierst diese für die weitere Bearbeitung.\nDeine Aufgaben\nInstallation, Konfiguration und Administration von Client-, Server- und Netzwerkkomponenten\nSecond- und Third-Level Support bei komplexen Störungen bei den IT Infrastrukturen unserer Kunden\n\nBetreuung von Microsoft 365 Umgebungen, inklusive Verwaltung von Diensten und Anwendungen in der Microsoft Cloud\n\nAdministration und Betrieb von Active Directory, Exchange und Serverinfrastrukturen\nBetrieb und Wartung von Netzwerkkomponenten wie Switches, Firewalls und WLAN\n\nSoftwareverteilung sowie Installation und Konfiguration von Betriebssystemen\nStörungsdokumentation und -behebung, inklusive Dokumentation aller Lösungen für zukünftige Referenzen\nErfassung, Priorisierung und Bearbeitung von Serviceanfragen im Ticketsystem\nAllgemeine Informationen\nStart Datum: per sofort oder nach Vereinbarung\nAnstellungsart: unbefristete Festanstellung\nPensum: 100%\nArbeitsort: Basel oder Luzern\nHome Office / Remote: möglich nach Absprache\nDein Profil\nIT-technische Ausbildung (z.B. Informatiker Fachrichtung Systemtechnik / Plattformentwicklung), Studium in der IT, Elektrotechnik oder Wirtschaftsinformatik oder langjährige Berufserfahrung\nErfahrung in der Administration von Server-Umgebungen, IT-Support und Kenntnisse im Netzwerkbereich\nSehr gute Kenntnisse im Bereich Microsoft Windows und Apple Mac OS\nGute Kenntnisse im Bereich Microsoft Server und Cloudlösungen\nKenntnisse im Bereich Citrix / RDS Umgebungen\nKenntnisse im Bereich Microsoft Exchange Server (z.B. 2016/2019/Exchange Online)\nKenntnisse in den gängigen Office-Produkten, insbesondere Outlook\nSystemadministration (Windows, Linux, SAN, Veeam, Active Directory, Microsoft 365)\nSehr gute Deutsch-, Englisch- und Französischkenntnisse. Italienisch von Vorteil\nWir bieten Dir\nHelle und moderne Büros zentral in Basel, Nähe Bahnhof SBB\nSehr angenehme Arbeitsatmosphäre\nEin aufgestelltes und motiviertes internationales Team\nEin breites Projektportfolio mit vielseitigem Aufgabengebiet\nUmfangreiche und praxisorientierte Einarbeitung\nSelbständiges und eigenverantwortliches Arbeiten\nFaires Gehalt\nKontakt\nJan Schmitz-Elsen\nTalent Acquisition Consultant\n+41 79 425 10 45\nWir freuen uns auf Ihre Online-Bewerbung!\nAuf sehen Sie eine Übersicht unserer Vakanzen","description_format":"text","description_chars":3043,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-06T16:23:58Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.393,"p_room":0.28,"age_days":64,"expected_fill_days":25,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/primetrack-it-support-engineer-mwd","json_url":"https://alion.io/job/primetrack-it-support-engineer-mwd.json","meta":{"generated_at":"2026-11-07T17:33:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4520917},"rest":"https://alion.io/mcp/rest/get_company?id=4520917"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprimetrack-it-support-engineer-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprimetrack-it-support-engineer-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprimetrack-it-support-engineer-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/primetrack-it-support-engineer-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprimetrack-it-support-engineer-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3876211}},{"tool":"search_jobs","arguments":{"company":"primetrack.ch","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3876211},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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