{"id":3876210,"url":"https://alion.io/job/primetrack-it-supporter-mwd","title":"IT Supporter (m/w/d)","company":{"id":4520917,"name":"Primetrack","domain":"primetrack.ch","url":"https://alion.io/company/primetrack-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"onlyfy","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basel, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Outlook","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-08T11:00:15Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"IT Supporter (m/w/d)\nWer wir sind\nZusammen mit Datalynx AG und skillcloud AG gehört die Primetrack AG zur Firmengruppe der Datalynx Group. Die Primetrack AG ist der Partner für innovative und individuelle IT-Leistungen. Wir beraten unsere Kunden und begleiten Sie von der Bereitstellung zuverlässiger, skalierbarer Infrastruktur und Integration moderner Software-, Intranet- und Kollaborations-Lösungen bis zur Inbetriebnahme und darüber hinaus.\nWir suchen eine service- und kundenorientierte Persönlichkeit als IT Supporter (m/w/d). Du bist die erste Anlaufstelle für unsere Anwender, nimmst Anfragen und Störungen entgegen, löst diese direkt oder leitest sie strukturiert an den Second- und Third-Level Support weiter.\nDeine Aufgaben\nErste Anlaufstelle für Anwenderanfragen im User-Helpdesk, remote und vor Ort\nEntgegennahme, Erfassung und Priorisierung von Störungen und Serviceanfragen im Ticketsystem\nFehleranalyse und -behebung bei Hard- und Softwareproblemen im First-Level Support\nUnterstützung der Anwender bei Fragen zu Systemen, Applikationen und Microsoft 365 Anwendungen\nInstallation und Konfiguration von Arbeitsplätzen, Betriebssystemen und Standardsoftware\nWeiterleitung komplexer Anfragen an den Second- und Third-Level Support\nDokumentation von Störungen und deren Lösungen für die interne Wissensdatenbank\nMitwirkung bei der Verwaltung von Benutzerkonten und Berechtigungen in Active Directory\nAllgemeine Informationen\nStart Datum: per sofort oder nach Vereinbarung\nAnstellungsart: unbefristete Festanstellung\nPensum: 100%\nArbeitsort: Basel oder Luzern\nHome Office / Remote: möglich nach Absprache\nDein Profil\nAbgeschlossene IT-Ausbildung (z.B. Informatiker EFZ) oder vergleichbare Berufserfahrung im IT-Support\nErste Erfahrung im User-Helpdesk oder First-Level Support von Vorteil\nGute Kenntnisse im Bereich Microsoft Windows und Apple Mac OS\nGrundkenntnisse im Bereich Microsoft Server und Active Directory\nKenntnisse in den gängigen Office-Produkten, insbesondere Outlook\nGrundkenntnisse im Bereich Microsoft Exchange Server (z.B. 2016/2019/Exchange Online)\nAusgeprägte Service- und Kundenorientierung sowie strukturierte Arbeitsweise\nSehr gute Deutsch-, Englisch- und Französischkenntnisse. Italienisch von Vorteil\n\nWir bieten Dir\nHelle und moderne Büros zentral in Basel, Nähe Bahnhof SBB\nSehr angenehme Arbeitsatmosphäre\nEin aufgestelltes und motiviertes internationales Team\nEin breites Projektportfolio mit vielseitigem Aufgabengebiet\nUmfangreiche und praxisorientierte Einarbeitung\nSelbständiges und eigenverantwortliches Arbeiten\nFaires Gehalt\nKontakt\nJan Schmitz-Elsen\nTalent Acquisition Consultant\n+41 79 425 10 45\nWir freuen uns auf Ihre Online-Bewerbung!\nAuf sehen Du eine Übersicht unserer Vakanzen","description_format":"text","description_chars":2732,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-06T16:23:58Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.393,"p_room":0.28,"age_days":65,"expected_fill_days":25,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/primetrack-it-supporter-mwd","json_url":"https://alion.io/job/primetrack-it-supporter-mwd.json","meta":{"generated_at":"2026-11-08T13:19:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28260,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4520917},"rest":"https://alion.io/mcp/rest/get_company?id=4520917"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprimetrack-it-supporter-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprimetrack-it-supporter-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprimetrack-it-supporter-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/primetrack-it-supporter-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprimetrack-it-supporter-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3876210}},{"tool":"search_jobs","arguments":{"company":"primetrack.ch","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3876210},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}