{"id":2342693,"url":"https://alion.io/job/princess-polly-ict-support-officer","title":"ICT Support Officer","company":{"id":684970,"name":"Princess Polly","domain":"princesspolly.com","url":"https://alion.io/company/princesspolly","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burleigh Heads, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Google Workspace","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:41:38Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-20T12:03:43Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.\nAs a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.\nAre you passionate about tech, thrive in a fast-paced environment, and love solving problems on the go? Join Princess Polly as our ICT Support Officer, supporting our high-performing Head Office team and wider business.\nYou’ll be the go-to tech expert at Head Office, supporting end users, ensuring our systems are running smoothly and securely, and helping us keep our workplace tech at the cutting edge. Reporting to the Global IT Director, we’re looking for someone proactive, solutions-focused, and excited to work in an agile environment with innovative tools.\nWhat you'll dol;\nProviding on-the-ground tech support for our HQ team and corporate functions.\nTroubleshooting IT hardware including laptops, desktop stations, monitors, video conferencing equipment, and printers.\nSupporting SaaS applications used across the business and liaising with third-party vendors to resolve system issues.\nMonitoring cybersecurity risks and taking proactive action to mitigate them.\nManaging the office network environment - routers, switches, Wi-Fi, and VPN.\nEnsuring SOX-compliant user access provisioning and reporting.\nStaying up to date with tech trends and bringing innovative support ideas to the table.\nSkills and Experience we're looking for;\nStrong experience in ICT support, ideally in a fast-paced corporate or HQ environment.\nConfident troubleshooting both Windows and macOS systems.\nExperience providing Level-2 support for a multi-vendor SaaS ecosystem, including direct liaison with third-party technical teams to drive issue resolution.\nExperience supporting mobile devices (Android and iOS).\nSolid knowledge of Microsoft 365 and Google Workspace.\nUnderstanding of cybersecurity best practices.\nStrong communication skills, able to explain technical concepts clearly and confidently.\nA self-starter who works autonomously and follows through with proactive problem-solving and escalation.\nA team player who thrives in a collaborative, high-energy office environment.\nWe recognise that asking you to give 100% of yourself on a daily basis requires us to offer an amazing opportunity.\nCompetitive salary package.\nFlexible working arrangements.\nAccess to a best in class parental leave and family planning program.\nExceptional employee discount program.\nA stunning newly renovated office in beautiful Burleigh Heads;\nWork as part of a team of dedicated individuals focused on doing their best each day.\nStaff social activities.\nMonthly birthday celebrations.\nAside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make an impact on a fast growing, global business. You have the opportunity to pursue your passion and plan your own future as part of our team!\nPrincess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.\nWhat are you waiting for? Come experience something different and amazing in the online fashion space!\n#PrincessPolly #PursueYourPassion #PrincessPollyCareers","description_format":"text","description_chars":3773,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-12T11:38:24Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.641,"p_room":0.55,"age_days":50,"expected_fill_days":50,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/princess-polly-ict-support-officer","json_url":"https://alion.io/job/princess-polly-ict-support-officer.json","meta":{"generated_at":"2026-10-20T12:24:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13672,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684970},"rest":"https://alion.io/mcp/rest/get_company?id=684970"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprincess-polly-ict-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprincess-polly-ict-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprincess-polly-ict-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/princess-polly-ict-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprincess-polly-ict-support-officer"}]}