{"id":2440950,"url":"https://alion.io/job/priority-ambulance-dispatch-supervisor","title":"Dispatch Supervisor","company":{"id":2565063,"name":"Priority Ambulance","domain":"priorityambulance.com","url":"https://alion.io/company/priorityambulance","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T12:01:53Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T22:45:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Definition:\n\nUnder the supervision of the Communications Director, the Dispatch supervisor will oversee all dispatching personnel within the communications center.\nThe capacity of this position may include but may not be limited to receiving calls for transport to and from facilities or directing calls to appropriate management personnel who are best suited to handle the caller’s issue, or any of the following, varied professional, administrative task.\nThe Dispatch Supervisor may broadcast assignments to transport crews, operate radio, telephone, or computer equipment to send and receive communications to crews and relay information or orders to members of management.\nThe Dispatch Supervisor may be called upon to function in the capacity of an EMT as set forth by company policies and protocols. It is possible that they may also be called upon to function in the capacity of Communications Manager, Dispatcher or Dispatch Call Taker to assure all company tasks are maintained and completed.\nReports To:\nCommunications Director as appropriate for all operational activities.\nSpecific Duties:\nDemonstrates complete knowledge, understanding and compliance of company policies and procedures.\nEnsures that Computer Aided Dispatch computer console, phone system, radio system and all equipment is ready for use at the beginning of each shift.\nEnsures security of buildings, Dispatch Center and all other company property.\nPerforms daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and sanitary at all times.\nMaintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.\nIs knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.\nDeploys, tracks and moves units on an ongoing basis throughout the day per local System Status Posting Plan.\nResponds to all calls for service promptly and accurately answering incoming phone calls for service per Emergency Medical Dispatch and company procedure as required.\nUtilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical dispatch and company procedure.\nDispatches by radio, pager or mobile data terminal the most appropriate unit for each request for service.\nObtains complete intake information from all callers and inputs all required call data information received correctly into Computer Aided Dispatch system the course of the call.\nCommunicates and coordinates with Field Supervisors, Operations Managers and other management and support staff to ensure the proper number of fully equipped and staffed vehicles are available to fulfill local System Status Plan on a daily basis.\nActs at all times in the best interests of high quality patient care, in the best interest of the patient, and in such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.\nActs at all times with the safety of field crews he/she is dispatching in mind, as well as the safety of the patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.\nProvides appropriate pre arrival instructions per appropriate emergency medical dispatch and company procedure.\nMaintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.\nAccepts responsibility for recertification as an EMD and for other required license’s and certifications as required by company, local, regional, and state policies, regulations or laws.\nReports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.\nAt all times sets an example of professionalism and leadership for others to follow. Places patient care excellence and safety above all else.\nActs as a Field Training Officer assisting in the evaluation, orientation and training of new dispatch staff.\nDirects and leads dispatch staff in dealing with handling deployment of units, incoming calls and dispatching of units.\nDirects and leads dispatch staff in performing administrative tasks such as dealing with vehicle breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, general housekeeping activities, etc.\nAssists senior managers by acting as a “first stop” for dispatch staff with questions, concerns or issues regarding pay, benefits or other personnel issues.\nAssists Field Supervisors, Quality Improvement and Billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.\nPerforms other duties as directed by management.\nQualifications\nMinimum Requirements:\nAll Dispatch Call Taker and Dispatcher requirements.\nMust have the ability function as a leader evaluating, coaching, training and directing dispatch staff.\n\nPhysical Requirements:\nThe ability to reach, push and pull.\nThe ability to sit for long periods of time.\nThe ability to use phones and radios to communicate with callers, crews and other staff\nThe ability use mouse or keyboard to input data into computer over long periods of time.\nThe ability to view graphic and text data on multiple computer screens for long periods of times.\nThe ability to complete all job duties during any and all hours of the day and night.","description_format":"text","description_chars":5706,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Urgent & Emergency Care","Ambulance & Medical Transport"],"lifecycle":[{"event":"open","at":"2026-10-13T12:01:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:18","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/priority-ambulance-dispatch-supervisor","json_url":"https://alion.io/job/priority-ambulance-dispatch-supervisor.json","meta":{"generated_at":"2026-10-15T02:33:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2565063},"rest":"https://alion.io/mcp/rest/get_company?id=2565063"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpriority-ambulance-dispatch-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpriority-ambulance-dispatch-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpriority-ambulance-dispatch-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/priority-ambulance-dispatch-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpriority-ambulance-dispatch-supervisor"}]}