{"id":1988692,"url":"https://alion.io/job/priority-dispatch-application-support-analyst","title":"Application Support Analyst","company":{"id":2301551,"name":"Priority Dispatch","domain":"prioritydispatch.net","url":"https://alion.io/company/prioritydispatch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":338},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T04:16:40Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T00:32:46Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Summary:\nServe as the primary point of contact between internal departments and the software development team for supported applications, including training/learning platforms, client portals, and related systems. Monitors multiple intake channels to triage incoming requests, resolves user-driven issues directly, and routes genuine software defects into the development workflow. Maintains deep functional knowledge of supported applications to support, guide, and educate users. Creates and maintains documentation and coordinates work between stakeholders and the development team, allowing developers to remain focused on design and development.\nMajor Responsibilities:\nMonitor and triage incoming requests across support systems and determine the correct path for each\nResolve user-driven issues directly by answering questions and guiding users through solutions\nMaintain deep functional knowledge of supported applications to support users\nDevelop and improve systems to automate support workflows and reduce volume\nWrite and maintain wiki and how-to documentation\nCoordinate between internal department stakeholders and the software development team\nParticipate in syncs and other recurring meetings\nOther duties as assigned\nQualifications\nEducation and/or Experience:\n3-5 years of relevant experience bridging business users and technical teams\nStrong customer service attitude\nExperience with support/task management software\nStrong organizational skills, with the ability to plan, prioritize, and drive multiple initiatives\nExcellent written communication skills for creating clear, user-friendly documentation\nHigh-level understanding of relevant technologies (e.g., relational databases, web browsers, networking, cloud services, APIs)\nBonus: Familiarity with certification/recertification processes and agency accreditation\nBonus: Experience with SCORM and/or learning platforms\nPhysical Requirements/Essential Job Functions:\nDeveloping and improving system workflows and support\nWriting and maintaining accurate and up to date documentation\nMaintaining professional relationships while coordinating between many stakeholders and teams\nAbility to multi-task and prioritize competing requests efficiently\nAbility to communicate technical concepts to both users and developers effectively\nProblem-solving\nFrequent computer and telephone use\nSitting for long periods of time\nConcentrating for long periods of time\nOccasional travel of less than 15% may be required","description_format":"text","description_chars":2480,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Medical Education & Training","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-10-07T04:16:40Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":6,"expected_fill_days":19,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/priority-dispatch-application-support-analyst","json_url":"https://alion.io/job/priority-dispatch-application-support-analyst.json","meta":{"generated_at":"2026-10-13T17:08:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26137,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2301551},"rest":"https://alion.io/mcp/rest/get_company?id=2301551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpriority-dispatch-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpriority-dispatch-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpriority-dispatch-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/priority-dispatch-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpriority-dispatch-application-support-analyst"}]}