{"id":3174548,"url":"https://alion.io/job/priority-dispatch-course-coordinator","title":"Course Coordinator","company":{"id":2301551,"name":"Priority Dispatch","domain":"prioritydispatch.net","url":"https://alion.io/company/prioritydispatch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T19:32:03Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T17:40:18Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Primarily responsible for coordinating, with their other team members, data entry and customer service aspects for 250 - 350 training classes per month worldwide. As a member of the team, individuals will ensure that the upcoming classes, associated tasks, and correspondence are handled in a timely, professional, and accurate manner, from beginning to end. This role operates on a hybrid work model.\nPrincipal Responsibilities:\nDevelops and maintains communication in a cooperative and professional manner with all levels of internal and external contacts. Agency liaising as necessary.\nAssumes the responsibility to resolve client, customer and instructor questions and issues. Urgent issues are resolved quickly and effectively.\nFacilitates outbound calls to clients, attendees and instructors as needed to ensure course success.\nCourse entry, advertisement, and follow up by partnering with Host Agencies and internal resources, to secure best dates and resources for each course.\nCourse updates, including cancellations. When necessary, processes issuance of appropriate refunds or vouchers.\nGenerates electronic class materials as needed. Enters class material shipping requests when necessary. Resolves issues of missing or inaccessible class materials.\nCourse registration management.\nQuality assurance specific to all aspects of course management.\nProvide exceptional and proactive Course Coordination support to Regional Account Team, Resource Management, and Project Management Team.\nAll other duties as assigned\nQualifications\nQualification/Skills & Knowledge Requirements\nRequires 1 year of experience as a minimum to perform the major responsibilities of the job. \nExperience will be in Customer Service or Data Entry positions\nPrefer 3 years of experience to perform the major responsibilities of the job in any of these areas. \nDirect client interaction in a non-visual environment. Use of call center software including phone, email, and live chat functionality. Experience using Learning Management Systems (LMS).\nPhysical Requirements\nThis is a typical office job which requires the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking. \nRequires rapid use of arms, hands, or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination. \nOccasionally requires repeated bending, crouching, stretching, or crawling, along with regularly lifting 10 - 25 pounds, occasionally up to 50 pounds. \nMay occasionally involve climbing ladders.\nWork environment is composed of moderate noise (examples: business office with computers and printers, light traffic) \nOccasional travel of less than 25% may be required.\nOur Company:\nAs one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.\nPriority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net\nEqual Employment Opportunity Employer Click here to view the Federal EEO poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf","description_format":"text","description_chars":3754,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Urgent & Emergency Care","Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-10-23T19:32:03Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.945,"age_days":5,"expected_fill_days":14,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/priority-dispatch-course-coordinator","json_url":"https://alion.io/job/priority-dispatch-course-coordinator.json","meta":{"generated_at":"2026-10-30T01:50:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2464,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2301551},"rest":"https://alion.io/mcp/rest/get_company?id=2301551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpriority-dispatch-course-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpriority-dispatch-course-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpriority-dispatch-course-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/priority-dispatch-course-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpriority-dispatch-course-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3174548}},{"tool":"search_jobs","arguments":{"company":"prioritydispatch.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3174548},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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